<div dir="ltr"><div>Martin,</div><div><br></div><div>Just so we're all on the same page, email routing is never directly related to IP allocations, it's MX bound if properly standards compliant. And if the canonical MX record is directing to the alternate customer, the problem lies with DNS not email.</div><br>Kind regards<br><br>Paul Wilkins<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 21 May 2019 at 10:14, Martin - StudioCoast <<a href="mailto:martin.sinclair@studiocoast.com.au">martin.sinclair@studiocoast.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
  
    
  
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    <p>Been there, done that. The support responses I have received show
      a lack of understanding of the issue unfortunately...<br>
    </p>
    <div class="gmail-m_3444264257133119808moz-signature"><font style="font-family:Arial;font-size:10pt"><br>
      </font></div>
    <div class="gmail-m_3444264257133119808moz-cite-prefix">On 21/05/2019 8:16 am, Greg Lipschitz
      wrote:<br>
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    <blockquote type="cite">
      
      
      <div id="gmail-m_3444264257133119808divtagdefaultwrapper" style="font-size:12pt;color:rgb(0,0,0);font-family:Calibri,Helvetica,sans-serif" dir="ltr">
        <p style="margin-top:0px;margin-bottom:0px">Hi Martin</p>
        <p style="margin-top:0px;margin-bottom:0px"><br>
        </p>
        <p style="margin-top:0px;margin-bottom:0px">The best way to get
          Office 365 support is log in to the portal as the tenancy
          administrator and open a support request.</p>
        <p style="margin-top:0px;margin-bottom:0px"><br>
        </p>
        <p style="margin-top:0px;margin-bottom:0px">They are extremely good
          at finding these sorts of issues and have a range of
          PowerShell scripts they can run against your tenancy to find
          the issue.</p>
        <p style="margin-top:0px;margin-bottom:0px"><br>
        </p>
        <p style="margin-top:0px;margin-bottom:0px">Cheers</p>
        <p style="margin-top:0px;margin-bottom:0px">Greg</p>
      </div>
      <br>
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