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<p class="MsoNormal"><span style="color:windowtext">+1 Check MTU/MSS, these symptoms is very indicative of your packets getting truncated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">-Michael<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:windowtext;mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="color:windowtext;mso-fareast-language:EN-AU"> AusNOG <ausnog-bounces@lists.ausnog.net>
<b>On Behalf Of </b>Greg McLennan<br>
<b>Sent:</b> Friday, 1 March 2019 2:12 PM<br>
<b>To:</b> Jace Walker <jwalker@m-i.com.au>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Internet Connectivity<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p>Have you checked your MTU/MSS sizing? especially relevant if your going via a vpn tunnel.<span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p>Cheers Greg<o:p></o:p></p>
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<p class="MsoNormal">On 1/03/2019 2:05 pm, Jace Walker wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">Hi all,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">A client of mine is having an issue with internet connectivity, any suggestions would be greatly appreciated!
</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">They have an IP address and can ping google.com and 8.8.8.8, however cannot load google.com in their web browser (or any other site for that matter). They have a IPsec VPN (site to site) and the computers internal IP
can be pinged from another site.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">The computer can intermittently receive emails and receive messages on Microsoft Teams, but this is not consistent.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">We have done the following:</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- Changed DNS servers</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- int ip reset</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- winsock reset</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- advfirewall reset</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- assigned static IP</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- checked for proxies (none set)</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- rebooted router</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- rebooted computer
</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU"> </span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">After the reset, we can no longer ping the device however they still have occasional email/Microsoft Teams connectivity.
</span><o:p></o:p></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">Does anyone have any ideas? Appreciate anything!
</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">Kind Regards,</span><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white;mso-fareast-language:EN-AU"></span><span style="color:#000001;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">Jace<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:1.0pt;mso-fareast-language:EN-AU"><img width="236" height="80" style="width:2.4583in;height:.8333in" id="_x0000_i1025" src="cid:image001.png@01D4D03B.2C721970"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Jace Walker<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Helpdesk Consultant<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Phone:</span></b><span style="color:#000001;mso-fareast-language:EN-AU"> 1300 022 735<br>
<b>Direct:</b> <a href="tel:(03)%208609%202180" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:#000001;font-weight:normal;text-decoration:none">(03) 8609 2180</span></strong><span style="color:#000001;text-decoration:none"><br>
</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Email:</span></b><span style="color:#000001;mso-fareast-language:EN-AU"> <a href="mailto:jwalker@m-i.com.au" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:#000001;font-weight:normal;text-decoration:none">jwalker@m-i.com.au</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Website:</span></b><span style="color:#000001;mso-fareast-language:EN-AU"> <a href="http://www.m-i.com.au/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:#000001;font-weight:normal;text-decoration:none">www.m-i.com.au</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#000001;mso-fareast-language:EN-AU">Address:<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU"> 4/405 High Street<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">Northcote VIC 3070<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#000001;mso-fareast-language:EN-AU">Australia<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;mso-fareast-language:EN-AU"><a href="https://www.facebook.com/milanindustries" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1026" src="cid:image002.png@01D4D03B.2C721970" alt="Facebook"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;mso-fareast-language:EN-AU"><a href="https://www.linkedin.com/company/milan-industries/" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1027" src="cid:image003.png@01D4D03B.2C721970" alt="LinkedIn"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:1.0pt;mso-fareast-language:EN-AU"><a href="https://www.instagram.com/milanindustries/" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1028" src="cid:image004.png@01D4D03B.2C721970"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#000001;mso-fareast-language:EN-AU">The above email correspondence should be read in conjunction with our standard disclaimer/terms which can be found at
<a href="http://www.m-i.com.au/email-communications-disclaimer/">http://www.m-i.com.au/email-communications-disclaimer/</a><o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-AU"><br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>AusNOG mailing list<o:p></o:p></pre>
<pre><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><o:p></o:p></pre>
<pre><a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></pre>
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