<div dir="ltr"><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">There’s no good way of reporting infrastructure damage to most telcos that I’ve found. <div><br></div><div>eg. (a while back) I was at a Telstra Exchange and saw someone had damaged something on the outside of the building (involved cabling to the colocated mobile tower). I tried to report it via “official channels” and didn’t get anywhere. Damage was still evident a long time later.<div><br></div><div>I suspect it’s easier for people to ignore and fix during an outage so they can call it Force Majeure rather than proactively prevent an issue.</div><div><br></div><div>MMC<br><div class="m_-2275297570372756871AppleOriginalContents" style="direction:ltr"><br><blockquote type="cite"><div>On 5 Feb 2019, at 11:25 am, Matthew Matters <<a href="mailto:mmatters@ausnetservers.net.au" target="_blank">mmatters@ausnetservers.net.au</a>> wrote:</div><br class="m_-2275297570372756871Apple-interchange-newline"><div><div class="m_-2275297570372756871WordSection1" style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US">Hey Guys,<u></u><u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US">Quick question, can someone contact me off list about damage to the HFC cable in Ballarat area, I have gotten a few customers call me to advise me that the cable is very low and at risk of being ripped from the pole.<u></u><u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US">Been on hold to support but they are not being much help.<u></u><u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US"><u></u> <u></u></span></div></div><table width="100%" border="0" style="font-family:Helvetica;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;text-decoration:none"><tbody><tr><td width="13%"><img width="74" height="24" src="https://management.ausnetservers.net.au/exchange-external-mail/followus.png" alt="Follow us" border="0"></td><td width="7%"><a href="https://www.facebook.com/ANSASERVERS" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><img border="0" width="32" height="32" src="https://www.ausnetservers.com.au/exchange-external-mail/facebook.png" alt="Facebook"></a></td><td width="7%"><a href="http://twitter.com/#!/ANSASERVERS" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><img border="0" width="32" height="32" src="https://management.ausnetservers.net.au/exchange-external-mail/twitter.png" alt="Twitter"></a></td><td width="68%"><a href="https://plus.google.com/101907839864050850442/" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><img border="0" width="32" height="32" src="https://management.ausnetservers.net.au/exchange-external-mail/google+.png" alt="Google+"></a></td><td width="5%"> </td></tr><tr><td colspan="4"> </td><td> </td></tr><tr><td colspan="5">The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to<span class="m_-2275297570372756871Apple-converted-space"> </span><a href="mailto:hostmaster@ausnetservers.net.au" style="color:rgb(149,79,114);text-decoration:underline" target="_blank">hostmaster@ausnetservers.net.au</a><span class="m_-2275297570372756871Apple-converted-space"> </span>and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in tr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