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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">To close this thread, we found a couple of erroring E1’s on our interconnect in Brisbane causing these voice quality issues, they were removed from service late yesterday afternoon which resolved
the issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">This fault was totally unrelated to last week’s issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Roger<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Roger Lienert
<br>
<b>Sent:</b> Wednesday, 30 January 2019 3:58 PM<br>
<b>To:</b> 'Elliott Willink' <elliott@willink.net.au>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> RE: New voice payload issues? Vocus QLD<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Elliott,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We were able to reproduce the issue last week and then unable to reproduce once the issue was identified and resolved. For this reason, along with customer feedback, we are confident the original
issue had been fixed. The fix was to replace a faulty module in a gateway device.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We are looking into this issue and have engaged our voice engineering team for further investigation, it is being treated as a real and serious issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">The impact to your customer base is understood and we are working on identifying and resolving asap.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="EN-US" style="font-family:"Helvetica",sans-serif;color:#999999">Regards, <br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-family:"Helvetica",sans-serif;color:#065897">Roger Lienert</span></b><b><span lang="EN-US" style="font-family:"Helvetica",sans-serif;color:#A0A2A4"> | Manager Customer Assurance -
Wholesale<br>
</span></b><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">M</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: +61 404 079
779 </span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">D</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: +61 2 8999 8226 </span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">E</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: <a href="mailto:Roger.Lienert@vocus.com.au"><span style="color:#A0A2A4">Roger.Lienert@vocus.com.au</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">Support:</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: 1300
855 845 or +61 2 8117 5909 </span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">W</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: <a href="http://www.vocus.com.au/"><span style="color:#A0A2A4">vocus.com.au</span></a> <br>
</span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#065897">A</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#A0A2A4">: Level 12, 60 Miller Street, North Sydney, NSW 2060,
Australia<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:15.0pt;background:white"><a href="http://www.vocus.com.au/"><span style="font-size:10.5pt;font-family:Futura;color:#151934;text-decoration:none"><img border="0" width="191" height="63" style="width:1.9895in;height:.6562in" id="Picture_x0020_8" src="cid:image001.png@01D4B982.4C6DD360" alt="ite"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Elliott Willink<br>
<b>Sent:</b> Wednesday, 30 January 2019 3:00 PM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] New voice payload issues? Vocus QLD<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-size:12.0pt;color:black">Hi All,<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">After incident #20495093 (<a href="http://status.vocus.com.au/view-incident.aspx?IncidentID=475">http://status.vocus.com.au/view-incident.aspx?IncidentID=475</a>) was resolved last week we have had consistent reports
from multiple customers of one way audio for inbound calls to QLD DIDs on Vocus CTS.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">One way audio is always the same (inbound call, customer reports they can't hear calling party but calling party can hear the customer. Calling party calls back and the audio stream is fine). At a guess 5 to 10%
of calls are impacted.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Vocus NOC initially blamed 'mobile networks not being reliable' as our example calls were not land-line, then packet loss in our network after we provided land-line examples. I captured a faulting call at an edge
switch facing them and Vocus is sending us an empty RTP stream (payload entirely made up of 0x54 (g711.a idle?). The faulting calls behave the same from Vocus's Melbourne and Sydney SBC's and are isolated just to QLD in-dials so I'm somewhat convinced this
is some sort of flow on effect of the incident last week.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">In the interests of expediting a resolution has anyone else had similar issues? I've had a ticket open since Friday and Vocus are telling me nobody else has reported anything... It's slow progress.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Thanks,<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Elliott<o:p></o:p></span></p>
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