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<p class="MsoNormal">I don’t know about TPG, but I know that Telstra quarantine numbers when they get cancelled. Not sure how long, I think it is 3 months but don’t quote me on that. I think it has to go to their back of house team to manually grab the number
out of quarantine.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:JA">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:JA">Philip Loenneker | Network Engineer</span></b><b><span lang="EN-US" style="color:#ED7D31;mso-fareast-language:JA"> | TasmaNet<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-AU"> AusNOG <ausnog-bounces@lists.ausnog.net>
<b>On Behalf Of </b>Benjamin Ricardo<br>
<b>Sent:</b> Thursday, 31 January 2019 3:06 PM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> [AusNOG] Cancellations and Number holding periods<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">Got a bit of an administrative technical question here,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Say you have a client who has had a person leave their company (not necessarily disgruntled).<o:p></o:p></p>
<p class="MsoNormal">This person happens to be an authorised contact on the account with the clients VOIP phone provider and cancels the account after they have left the company.<o:p></o:p></p>
<p class="MsoNormal">Despite the reactivation of a number being a relatively straightforward process (you would expect), we are told this is not so and the account can never be activated and the number is gone. – this is in a follow up phone call less than
24hrs after the request for the account to be cancelled.<o:p></o:p></p>
<p class="MsoNormal"><br>
My question is “is there a time period that a service provider is obligated to hold a number after it has been cancelled by the end user?”<o:p></o:p></p>
<p class="MsoNormal">If the answer is yes<o:p></o:p></p>
<p class="MsoNormal">Then<o:p></o:p></p>
<p class="MsoNormal">My next question is “is there any TPG admins on list that can help? we’re going round and round here and the clock is ticking”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As a bonus question for the keen ones “where do the numbers go when they have been cancelled? To number heaven?”
<span style="font-family:Wingdings">J</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks all for your assistance in advance,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ben<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU"><img width="229" height="121" style="width:2.3854in;height:1.2604in" id="Picture_x0020_3" src="cid:image001.jpg@01D4B97B.CF7711B0" alt="2013 logo"></span><span style="font-size:12.0pt;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-AU">Ben Ricardo</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU"> |
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-AU">Senior
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F4E79;mso-fareast-language:EN-AU">Technician | M Net&SysAdmin, MCITP-SA, CEHv8, ITIL</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">P</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">:
02 4365 2727 or 1300-807-131 | <b>F</b>: 02 4365 2304 | <b>E</b>: </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-AU"><a href="mailto:ben.ricardo@acs.com.au"><span style="color:blue">ben.ricardo@acs.com.au</span></a><span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="color:#1F497D;mso-fareast-language:EN-AU">Twitter</span></b><span style="color:#1F497D;mso-fareast-language:EN-AU">: @austcompso<o:p></o:p></span></p>
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