<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-AU" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Many thanks to all who have responded I am now in very good hands with this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Peter Childs [mailto:Peter.Childs@vocus.com.au]
<br>
<b>Sent:</b> Thursday, 31 January 2019 3:33 PM<br>
<b>To:</b> Benjamin Ricardo <ben.ricardo@acs.com.au>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Cancellations and Number holding periods<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><a href="https://www.tio.com.au/about-us/position-statements/use-of-numbers-and-numbers-in-quarantine">https://www.tio.com.au/about-us/position-statements/use-of-numbers-and-numbers-in-quarantine</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Benjamin Ricardo <<a href="mailto:ben.ricardo@acs.com.au">ben.ricardo@acs.com.au</a>><br>
<b>Date: </b>Thursday, 31 January 2019 at 2:38 pm<br>
<b>To: </b>"<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>" <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br>
<b>Subject: </b>[AusNOG] Cancellations and Number holding periods<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">Got a bit of an administrative technical question here,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Say you have a client who has had a person leave their company (not necessarily disgruntled).<o:p></o:p></p>
<p class="MsoNormal">This person happens to be an authorised contact on the account with the clients VOIP phone provider and cancels the account after they have left the company.<o:p></o:p></p>
<p class="MsoNormal">Despite the reactivation of a number being a relatively straightforward process (you would expect), we are told this is not so and the account can never be activated and the number is gone. – this is in a follow up phone call less than
24hrs after the request for the account to be cancelled.<o:p></o:p></p>
<p class="MsoNormal"><br>
My question is “is there a time period that a service provider is obligated to hold a number after it has been cancelled by the end user?”<o:p></o:p></p>
<p class="MsoNormal">If the answer is yes<o:p></o:p></p>
<p class="MsoNormal">Then<o:p></o:p></p>
<p class="MsoNormal">My next question is “is there any TPG admins on list that can help? we’re going round and round here and the clock is ticking”<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">As a bonus question for the keen ones “where do the numbers go when they have been cancelled? To number heaven?”
<span style="font-family:Wingdings">J</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks all for your assistance in advance,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Ben<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="229" height="121" id="Picture_x0020_3" src="cid:image001.jpg@01D4B97E.D13A8C40" alt="2013 logo"><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Ben Ricardo</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> |
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Senior
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Technician | M Net&SysAdmin, MCITP-SA, CEHv8, ITIL</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">P</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">: 02 4365 2727 or 1300-807-131 |
<b>F</b>: 02 4365 2304 | <b>E</b>: </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:ben.ricardo@acs.com.au"><span style="color:blue">ben.ricardo@acs.com.au</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="color:#1F497D">Twitter</span></b><span style="color:#1F497D">: @austcompso</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:18.0pt;font-family:Webdings;color:green">P</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:green">Please consider the environment before printing this e-mail</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:green">.</span><span style="font-size:12.0pt">
</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</body>
</html>