<div dir="ltr"><div dir="ltr"><div class="gmail_default"><div class="gmail_default"><font face="verdana, sans-serif"><br></font></div><div class="gmail_default"><font face="verdana, sans-serif">Got a support case where the name servers for the domain are acting funny </font></div><div class="gmail_default"><font face="verdana, sans-serif">- At MX tool box , it shows the correct name servers and </font></div><div class="gmail_default"><font face="verdana, sans-serif">- At Global DNS , it is showing incorrect name servers </font></div><div class="gmail_default"><font face="verdana, sans-serif"><br></font></div><div class="gmail_default"><font face="verdana, sans-serif">The Office 365 admin account also shows the incorrect DNS. </font></div><div class="gmail_default"><font face="verdana, sans-serif">The incorrect DNS shown is " <a href="http://ns2.3by3.com.au">ns2.3by3.com.au</a>, <a href="http://ns1.3by3.com.au">ns1.3by3.com.au</a>." </font></div><div class="gmail_default"><font face="verdana, sans-serif"><br></font></div><div class="gmail_default"><font face="verdana, sans-serif">I have submitted a ticket with the domain registrar ! </font></div></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div style="font-size:12.8px"><span style="border-collapse:collapse"><span style="font-family:verdana,sans-serif;font-size:12.8px"><br></span></span></div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px"><span style="border-collapse:collapse"><font face="verdana, sans-serif"><br></font></span></div><div style="font-size:12.8px"><span style="border-collapse:collapse"><i style="color:rgb(153,0,0);font-family:verdana,sans-serif;font-size:10.9091px"><div style="display:inline"><br></div></i></span></div><div style="font-size:12.8px"><span style="border-collapse:collapse"><font face="verdana, sans-serif"><br></font></span></div><div style="font-size:12.8px"><font face="verdana, sans-serif"><span style="border-collapse:collapse">Please feel free to contact me for any </span><span style="border-collapse:collapse">assistance</span><span style="border-collapse:collapse">.</span></font><div><div style="text-align:right"><font color="#ff0000" face="verdana, sans-serif"><span style="font-size:12px"><br></span></font></div><span style="border-collapse:collapse;font-size:13px"><font face="verdana, sans-serif"><p style="margin:0px"><b><span lang="EN-US" style="font-size:10pt">Kind Regards,</span></b><span lang="EN-US" style="font-size:10pt"> </span></p><p style="margin:0px"><span lang="EN-US" style="font-size:12pt"></span></p><p style="margin:0px"><span lang="EN-US"> </span></p><div style="width:230.625px;height:auto;float:left;padding-top:20px;padding-left:11.5313px;padding-bottom:20px;border-right:1px solid rgb(221,221,221);margin-right:23.0625px;line-height:21px;color:rgb(0,0,0)"><span style="color:rgb(44,108,169);font-weight:700;font-size:20px">Rahul Chawla</span><br><br>Tele: <a href="tel:02+6100+2135" style="color:rgb(0,0,0);text-decoration:none" target="_blank">02 6100 2135</a>,<br>Fax: 02 6108 3555<br>Email: <a href="mailto:rahul@technowand.com.au" style="color:rgb(0,0,0);text-decoration:none" target="_blank">rahul@technowand.com.au</a></div><div style="width:288.297px;height:auto;float:left;color:rgb(0,0,0);font-size:medium"><div style="width:288.297px;height:auto;float:left;margin-top:15px"><div style="width:288.297px;height:auto"><a href="http://technowand.com.au" target="_blank"><img src="https://technowand.com.au/wp-content/uploads/2017/12/logo.png" width="200" height="38"></a><br></div><div style="width:288.297px;height:auto"><a href="http://technowand.com.au/" style="color:rgb(0,0,0);text-decoration:none;font-size:13px" target="_blank">www.technowand.com.au</a><br><strong><a href="https://goo.gl/maps/qF4xXGbD3g32" style="color:rgb(0,0,0);text-decoration:none;font-size:13px" target="_blank">490 NorthBourne Ave, Dickson , ACT-2</a>602</strong></div></div></div><br><p style="margin:0px"><br></p></font></span><ul style="margin:0px;padding:0px 0px 8px;border:0px;outline:0px;font-size:12px;vertical-align:baseline;list-style:none;line-height:17px;display:table-cell;width:505px;color:rgb(51,51,51)"><li style="margin:0px;padding:8px 12px 2px 0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:11px;vertical-align:baseline;font-variant:inherit;line-height:1.2em"><font face="verdana, sans-serif"><a href="http://au.linkedin.com/pub/rahul-chawla/3b/802/786/" title="View public profile" name="SignatureSanitizer_SafeHtmlFilter_UNIQUE_ID_SafeHtmlFilter_UNIQUE_ID_SafeHtmlFilter_UNIQUE_ID_SafeHtmlFilter_UNIQUE_ID_SafeHtmlFilter_UNIQUE_ID_SafeHtmlFilter_webProfileURL" style="font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;margin:0px 10px 0px 0px;padding:0px 0px 0px 19px;border:0px;outline:0px;vertical-align:middle;text-decoration:none;color:rgb(102,102,102);display:inline-block;zoom:1;background:url("http://s.c.ctrl.licdn.com/scds/common/u/images/apps/profile/sprite/sprite_profile_top_card_v8.png") 0px -249px no-repeat" target="_blank">au.linkedin.com/pub/rahul-chawla/3b/802/786/</a></font></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 30, 2019 at 8:28 AM simon thomason <<a href="mailto:sapage@sapage.net">sapage@sapage.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I moved upsteam DNS over to google and it is working for the moment. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 30, 2019 at 8:24 AM Saxton, Joseph (SYD-FED) <<a href="mailto:Joseph.Saxton@interpublic.com" target="_blank">Joseph.Saxton@interpublic.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div class="gmail-m_6735255973416494822gmail-m_-3503789673365136566WordSection1">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Status:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Service degradation<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">User impact:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Affected users are unable to authenticate to and access Microsoft 365 <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">services.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Latest message:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Title: Unable to access Microsoft 365 services User Impact: Affected <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">users are unable to authenticate to and access Microsoft 365 services. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Current status: We've received reports of an issue affecting access to <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Microsoft 365 services. We've identified a degraded portion of <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">infrastructure that manages authentication requests and have restarted <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">that infrastructure to mitigate impact. Scope of impact: This issue may <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">potentially affect any of your users attempting to access Microsoft 365 <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">services. Start time: Tuesday, January 29, 2019, at 9:15 PM UTC <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Preliminary root cause: A portion of infrastructure that manages <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">authentication requests is degraded, affecting access to one or more <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">Microsoft 365 services. Next update by: Tuesday, January 29, 2019, at <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:black">10:30 PM UTC<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-size:12pt;color:black">From: </span></b><span style="font-size:12pt;color:black">AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>> on behalf of Scott Howard <<a href="mailto:scott@doc.net.au" target="_blank">scott@doc.net.au</a>><br>
<b>Date: </b>Wednesday, 30 January 2019 at 9:21 am<br>
<b>To: </b>simon thomason <<a href="mailto:sapage@sapage.net" target="_blank">sapage@sapage.net</a>><br>
<b>Cc: </b>"<a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a>" <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>><br>
<b>Subject: </b>[EXTERNAL] Re: [AusNOG] microsoft online service Telstra DNS issues.<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Yes, global issue affecting multiple services, including DNS resolution of services.
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__status.office365.com_&d=DwMFaQ&c=Ftw_YSVcGmqQBvrGwAZugGylNRkk-uER0-5bY94tjsc&r=srheiojgNn4Jg0keeQ9hj6cyp8zgHx0m-eTRLdD3nnw&m=lZXo_Tr3kavAx-v1SVSn_82IH5AT0yy9HusZEqDd5Cs&s=Wmj4wh12qT0eYEXQp_0TpPjlxa2JgnjeipojcsFLTSw&e=" target="_blank">https://status.office365.com/</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"> Scott<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Jan 29, 2019 at 2:18 PM simon thomason <<a href="mailto:sapage@sapage.net" target="_blank">sapage@sapage.net</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Is anyone else having issues with getting to MS online service using Telstra DNS?
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We have had issues this morning with resolving DNS using Telstra DNS for only MS service but have pointed our upsteam DNS to alternative providers which have fixed the problem.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I have been told MS are having a major outage but just interested to see why it is only on Telstra for us. <u></u><u></u></p>
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