<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Hi Nathan,</div><div><br></div><div>Sorry the screenshot had cut off some details.</div><div>I just did a pathping from my desktop to give an example to as it pings each hop to try and identify packet loss for each hop along the way and it started at the telstra kit.<br></div><div>This was obviously from an iinet link and still showed some packet loss of ~12% on the telstra kit<br data-mce-bogus="1"></div><div><br></div><div><img src="cid:a7681cc2e813ebf6c8a65aef1887d66bce2da7fc@zimbra" data-mce-src="cid:a7681cc2e813ebf6c8a65aef1887d66bce2da7fc@zimbra"></div><div><br></div><div data-marker="__SIG_PRE__"><div><p class="MsoNormal"><br></p><table class="MsoNormalTable" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="38" valign="top"></td><td style="width: 211px; padding: 0cm;" data-mce-style="width: 211px; padding: 0cm;" width="112" valign="top"><p class="MsoNormal"><b><span style="font-size: 12pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 12pt; font-family: 'arial', sans-serif;">Russell Brooks</span></b><span style="font-size: 9pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 9pt; font-family: 'arial', sans-serif;"><br>Head of Infrastructure<br></span></p></td><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="25" valign="top"><p class="MsoNormal"><span style="mso-fareast-language: EN-AU;" data-mce-style="mso-fareast-language: EN-AU;"> </span></p></td></tr></tbody></table><p class="MsoNormal"><span style="font-size: 10pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial', sans-serif;">Central Data Systems Pty Ltd<br>88 Havelock St.,West Perth, WA 6005<br>Phone: 08 9481 4010</span></p><p class="MsoNormal" style="margin-bottom: 12pt;" data-mce-style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial', sans-serif;"><a href="http://www.central-data.net/" target="_blank" rel="noopener" data-mce-href="http://www.central-data.net/"><span style="color: #3c9bd2;" data-mce-style="color: #3c9bd2;">www.central-data.net</span></a></span><br data-mce-bogus="1"></p></div></div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"Nathan Brookfield" <Nathan.Brookfield@simtronic.com.au><br><b>To: </b>"Russell Brooks" <russell@central-data.net><br><b>Cc: </b>"Brad Peczka" <brad@bradpeczka.com>, "ausnog" <ausnog@lists.ausnog.net><br><b>Sent: </b>Tuesday, July 3, 2018 3:27:06 PM<br><b>Subject: </b>Re: [AusNOG] possible Telstra issues WA</div><div><br></div><div data-marker="__QUOTED_TEXT__">Hi Russell,<div><br></div><div>So that’s showing it’s the destination they are tracing too, that third last hop visible that you mentioned is a Telstra Internet CE interface or a Transit service or similar.</div><div><br></div><div>They should contact the end user who looks to be the Internet Association of Australia possibly or at least Joe or Tim may be able to help you figure out why/how.<br><br><div id="AppleMailSignature">Nathan Brookfield<div>Chief Executive Officer</div><div><br></div><div>Simtronic Technologies Pty Ltd</div><div><a href="http://www.simtronic.com.au" target="_blank" rel="noopener" data-mce-href="http://www.simtronic.com.au">http://www.simtronic.com.au</a><br data-mce-bogus="1"></div></div><div><br>On 3 Jul 2018, at 17:24, Russell Brooks <<a href="mailto:russell@central-data.net" target="_blank" rel="noopener" data-mce-href="mailto:russell@central-data.net">russell@central-data.net</a>> wrote:<br><br></div><div><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><div>Hi,</div><div><br></div><div>This is what a customer sent me, (they are on a telstra link) but it appears to be coming out of their connection ok and starts to drop further upstream</div><div><br></div><div><96862530></div><div><br></div><div><div><p class="MsoNormal"><br></p><table class="MsoNormalTable" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="38" valign="top"></td><td style="width: 211px; padding: 0cm;" data-mce-style="width: 211px; padding: 0cm;" width="112" valign="top"><p class="MsoNormal"><b><span style="font-size: 12pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 12pt; font-family: 'arial', sans-serif;">Russell Brooks</span></b><span style="font-size: 9pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 9pt; font-family: 'arial', sans-serif;"><br>Head of Infrastructure<br></span></p></td><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="25" valign="top"><p class="MsoNormal"><span style="mso-fareast-language: EN-AU;" data-mce-style="mso-fareast-language: EN-AU;"> </span></p></td></tr></tbody></table><p class="MsoNormal"><span style="font-size: 10pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial', sans-serif;">Central Data Systems Pty Ltd<br>88 Havelock St.,West Perth, WA 6005<br>Phone: 08 9481 4010</span></p><p class="MsoNormal" style="margin-bottom: 12pt;" data-mce-style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: 'arial', sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial', sans-serif;"><a href="http://www.central-data.net/" target="_blank" rel="noopener" data-mce-href="http://www.central-data.net/"><span style="color: #3c9bd2;" data-mce-style="color: #3c9bd2;">www.central-data.net</span></a></span><br data-mce-bogus="1"></p></div></div><div><br></div><hr id="zwchr"><div><b>From: </b>"Brad Peczka" <<a href="mailto:brad@bradpeczka.com" target="_blank" rel="noopener" data-mce-href="mailto:brad@bradpeczka.com">brad@bradpeczka.com</a>><br><b>To: </b>"Russell Brooks" <<a href="mailto:russell@central-data.net" target="_blank" rel="noopener" data-mce-href="mailto:russell@central-data.net">russell@central-data.net</a>>, "ausnog" <<a href="mailto:ausnog@lists.ausnog.net" target="_blank" rel="noopener" data-mce-href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br><b>Sent: </b>Tuesday, July 3, 2018 3:18:39 PM<br><b>Subject: </b>Re: possible Telstra issues WA</div><div><br></div><div><p>That looks like the CE address of a TID service. Are you sure the issue is not something on the customer side of the link?</p><p><br></p><p>Regards,</p><p>-Brad.</p><p><br></p><div style="color: #212121;" data-mce-style="color: #212121;"><hr style="display: inline-block; width: 98%;" data-mce-style="display: inline-block; width: 98%;"><div id="divRplyFwdMsg" dir="ltr"><span style="font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;" data-mce-style="font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;"><b>From:</b> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank" rel="noopener" data-mce-href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Russell Brooks <<a href="mailto:russell@central-data.net" target="_blank" rel="noopener" data-mce-href="mailto:russell@central-data.net">russell@central-data.net</a>><br><b>Sent:</b> Tuesday, 3 July 2018 2:53 PM<br><b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank" rel="noopener" data-mce-href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br><b>Subject:</b> [AusNOG] possible Telstra issues WA</span><div> </div></div><div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000;" data-mce-style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000;"><div>Hey,</div><div><br></div><div>Having some issues with packet drops starting at <a href="http://wes2260191.lnk.telstra.net" target="_blank" rel="noopener" data-mce-href="http://wes2260191.lnk.telstra.net"> wes2260191.lnk.telstra.net</a> [139.130.102.246] confirmed from a couple of connection i have</div><div>Nothing on Telstra status pages that i can see and causing some connection issues between sites.</div><div>Anyone aware of these issues?</div><div><br></div><div><div><table class="MsoNormalTable" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="38" valign="top"></td><td style="width: 211px; padding: 0cm;" data-mce-style="width: 211px; padding: 0cm;" width="112" valign="top"><p class="MsoNormal"><b><span style="font-size: 12pt; font-family: 'arial',sans-serif;" data-mce-style="font-size: 12pt; font-family: 'arial',sans-serif;">Russell Brooks</span></b><span style="font-size: 9pt; font-family: 'arial',sans-serif;" data-mce-style="font-size: 9pt; font-family: 'arial',sans-serif;"><br>Head of Infrastructure<br></span></p></td><td style="width: 10px; padding: 0cm;" data-mce-style="width: 10px; padding: 0cm;" width="25" valign="top"><p class="MsoNormal"><span> </span></p></td></tr></tbody></table><p class="MsoNormal"><span style="font-size: 10pt; font-family: 'arial',sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial',sans-serif;">Central Data Systems Pty Ltd<br>88 Havelock St.,West Perth, WA 6005<br>Phone: 08 9481 4010</span></p><p class="MsoNormal" style="margin-bottom: 12pt;" data-mce-style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: 'arial',sans-serif;" data-mce-style="font-size: 10pt; font-family: 'arial',sans-serif;"><a href="http://www.central-data.net/" target="_blank" rel="noopener" data-mce-href="http://www.central-data.net/"><span style="color: #3c9bd2;" data-mce-style="color: #3c9bd2;">www.central-data.net</span></a></span><br data-mce-bogus="1"></p></div></div></div></div></div></div></div></div><div><span>_______________________________________________</span><br><span>AusNOG mailing list</span><br><span><a href="mailto:AusNOG@lists.ausnog.net" target="_blank" rel="noopener" data-mce-href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a></span><br><span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank" rel="noopener" data-mce-href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br data-mce-bogus="1"></div></div></div></div></body></html>