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<p style="margin-top:0;margin-bottom:0">Hi Russell,</p>
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<p style="margin-top:0;margin-bottom:0">I was of the understanding that internal wiring up to the utility box was the responsibility of the owner of the premises, is that not the case?</p>
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<p style="margin-top:0;margin-bottom:0">CH.</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Russell Langton <russell3901@gmail.com><br>
<b>Sent:</b> Saturday, May 5, 2018 1:48:31 PM<br>
<b>To:</b> Christopher Hawker<br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] NBN HFC Woes</font>
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<div>Hi Chris,</div>
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<div dir="auto">Please raise with your RSP who can do nbn portal tests to help isolate.</div>
<div dir="auto">Anything from HFC nbn modem to POI can only be touched by NBN.</div>
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<div dir="ltr">On Sat, 5 May 2018, 12:53 pm Christopher Hawker, <<a href="mailto:me@chrishawker.com.au">me@chrishawker.com.au</a>> wrote:<br>
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<p style="margin-top:0; margin-bottom:0">Hi All,</p>
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<p style="margin-top:0; margin-bottom:0">I have a customer that is supposed to have a HFC service, however indicator lights appear to show that the device does not have a connection to the NBN Network (no surprises there). Would this likely be a problem between
the utility box and the POI, or the utility box and the NTU? Is there anything that can potentially be done without having to wait for an NBN tech to go out to the site?</p>
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<p style="margin-top:0; margin-bottom:0">Thanks,</p>
<p style="margin-top:0; margin-bottom:0">CH.</p>
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