<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1027" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-AU" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">We’re in the same boat as Troy… have had customers randomly disabled today on the Uber platform without being finalised on O365 and now without email entirely. Support won’t have a
bar of it. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">If anyone over at TPP/Netreg/Uber/whoever does get in touch with Troy, please also give me a shout.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Joe<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Troy Cowin<br>
<b>Sent:</b> Tuesday, 6 February 2018 3:21 PM<br>
<b>To:</b> Christopher Hawker <me@chrishawker.com.au>; ausnog@lists.ausnog.net; ausnog-request@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I completely concur – and this afternoon has been a perfect example of the sheer lack of giving a crap!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:5.4pt;border-collapse:collapse">
<tbody>
<tr style="height:13.1pt">
<td width="133" rowspan="3" style="width:79.8pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.1pt">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#525252">Troy Cowin</span></b><b><span style="font-size:11.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></p>
</td>
<td width="32" rowspan="3" valign="top" style="width:19.3pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.1pt">
<p class="MsoNormal"><img width="7" height="38" id="Picture_x0020_1" src="cid:image001.jpg@01D39F5E.C01AF250" alt="cid:image001.png@01D280A4.01865B60"><o:p></o:p></p>
</td>
<td width="224" style="width:134.55pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.1pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">08 6365 2074<o:p></o:p></span></p>
</td>
<td width="32" rowspan="3" valign="top" style="width:19.3pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.1pt">
<p class="MsoNormal"><img width="7" height="38" id="Picture_x0020_2" src="cid:image001.jpg@01D39F5E.C01AF250" alt="cid:image001.png@01D280A4.01865B60"><o:p></o:p></p>
</td>
<td width="287" rowspan="3" style="width:172.05pt;padding:0cm 5.4pt 0cm 5.4pt;height:13.1pt">
<p class="MsoNormal"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
<v:stroke joinstyle="miter" />
<v:formulas>
<v:f eqn="if lineDrawn pixelLineWidth 0" />
<v:f eqn="sum @0 1 0" />
<v:f eqn="sum 0 0 @1" />
<v:f eqn="prod @2 1 2" />
<v:f eqn="prod @3 21600 pixelWidth" />
<v:f eqn="prod @3 21600 pixelHeight" />
<v:f eqn="sum @0 0 1" />
<v:f eqn="prod @6 1 2" />
<v:f eqn="prod @7 21600 pixelWidth" />
<v:f eqn="sum @8 21600 0" />
<v:f eqn="prod @7 21600 pixelHeight" />
<v:f eqn="sum @10 21600 0" />
</v:formulas>
<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect" />
<o:lock v:ext="edit" aspectratio="t" />
</v:shapetype><v:shape id="Picture_x0020_2" o:spid="_x0000_s1026" type="#_x0000_t75" alt="http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png" style='position:absolute;margin-left:0;margin-top:13.5pt;width:118.7pt;height:30.75pt;z-index:-251658752;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:margin;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
<v:imagedata src="cid:image002.png@01D39F5E.C01AF250" o:title="logo1" />
<w:wrap type="tight" anchorx="margin"/>
</v:shape><![endif]--><![if !vml]><img width="198" height="51" src="cid:image003.png@01D39F5E.C01AF250" align="left" hspace="12" alt="http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png" v:shapes="Picture_x0020_2"><![endif]><o:p></o:p></p>
</td>
</tr>
<tr style="height:16.75pt">
<td width="224" style="width:134.55pt;padding:0cm 5.4pt 0cm 5.4pt;height:16.75pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="mailto:troy@perthsystems.com.au"><span style="color:#0563C1">troy@perthsystems.com.au</span></a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="224" style="width:134.55pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="http://www.perthsystems.com.au/"><span style="color:#0563C1">www.perthsystems.com.au</span></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Christopher Hawker [<a href="mailto:me@chrishawker.com.au">mailto:me@chrishawker.com.au</a>]
<br>
<b>Sent:</b> Tuesday, 6 February 2018 3:19 PM<br>
<b>To:</b> Troy Cowin <<a href="mailto:troy@perthsystems.com.au">troy@perthsystems.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>; <a href="mailto:ausnog-request@lists.ausnog.net">
ausnog-request@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="divtagdefaultwrapper">
<p><span style="color:black">Hi Troy,<o:p></o:p></span></p>
<p><span style="color:black"><o:p> </o:p></span></p>
<p><span style="color:black">I knowingly say this on a public platform - TPP Wholesale is the second-worst wholesaler I have ever experienced, behind CrazyDomains. Once the situation resolves, definitely move over to Synergy Wholesale. There have been two occasions
after-hours where things have been an issue for a client of mine and have even been able to call VentraIP's 24/7 number to get support (as they are sister companies).<o:p></o:p></span></p>
<p><span style="color:black"><o:p> </o:p></span></p>
<p><span style="color:black">Thanks,<o:p></o:p></span></p>
<p><span style="color:black">CH.<o:p></o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="3" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Troy Cowin <<a href="mailto:troy@perthsystems.com.au">troy@perthsystems.com.au</a>><br>
<b>Sent:</b> Tuesday, February 6, 2018 6:11:04 PM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>; <a href="mailto:ausnog-request@lists.ausnog.net">
ausnog-request@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration</span> <o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Hi All,<br>
<br>
Replying to this out of sheer desperation...<br>
<br>
I have about 15 customers who TPP/Uber have just disabled their existing services on the Uber Exchange platform without finalizing the migration to the new o365 platform. I have spent the past 3 hours battling with support to either re enable the previous service
or provide some assistance with getting the new services activated properly and I'm getting nowhere fast.<br>
<br>
Is there anyone in the migrations team or ops team who can provide any level of assistance or direct me to someone who can.<br>
<br>
All I'm getting from calls/live chat is to send an email and we'll get round to it at some point - in the mean time I've got ~120 users calling me because their emails aren't working all the sudden.<br>
<br>
Cheers,<br>
<br>
Troy Cowin<br>
<br>
08 6365 2074 / 0413 771 588<br>
<a href="mailto:troy@perthsystems.com.au">troy@perthsystems.com.au</a><br>
<br>
<br>
<br>
-----Original Message-----<br>
From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] On Behalf Of Chad Kelly<br>
Sent: Thursday, 16 November 2017 11:43 AM<br>
To: <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>; <a href="mailto:ausnog-request@lists.ausnog.net">
ausnog-request@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Uber > TPP migration<br>
<br>
On 11/16/2017 12:00 PM, <a href="mailto:ausnog-request@lists.ausnog.net">ausnog-request@lists.ausnog.net</a> wrote:<br>
<br>
> Is it just me, or was last night's uber > TPP migration completely <br>
> screwed up? A couple of our domains had a blanked zonefile (cue the MD <br>
> asking why his inbox is suspiciously empty...) one has no "A" record <br>
> but seems to be working just fine...it's just a mess.<br>
No it isn't just you, its well documented that the Uber to Netregistry / TPP wholesale migration has been a complete mess and its been the case for a good year or two now.<br>
They also discontinued maintaining the old AussieHQ DMS so at times customers have had issues adding credit to the system and have been unable to renew domain name registrations for customers.<br>
Given that from a legal perspective its the reseller who gets sued by the client / customer of the reseller and that the reseller is responsible for making sure the clients services are online Melbourne IT should be working a lot harder on not messing up migrations
to prevent legal action.<br>
I moved all of CPK Web Services client's domains and our own to Synergy Wholesale last year and lets just say things have worked a lot better since, I knew things were going down hill fast with NR when it took something like 3 weeks to transfer a .com.au domain
name which should of only taken 48 hours.<br>
Regards Chad.<br>
<br>
--<br>
Chad Kelly<br>
Manager<br>
CPK Web Services<br>
Phone 03 5273 0246<br>
Web <a href="http://www.cpkws.com.au">www.cpkws.com.au</a><br>
<br>
_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>