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<div>Hey Paul,</div>
<div><br>
</div>
<div>Of course, carriers need to be held accountable as well. Impose the financial penalties as well as repair costs on them if they fail to update their network maps.</div>
<div><br>
</div>
<div>With diversity, carriers really should be taking the initiative and advertising their diversity. Those who have it in place (and show it through a public network map or the like) should advertise/promote it. Those who dont will quickly lose business and
be forced to up their game.</div>
<div><br>
</div>
<div>CH.</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div id="composer_signature">
<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>
<div><br>
</div>
<div><br>
</div>
<div>-------- Original message --------</div>
<div>From: paul+ausnog@oxygennetworks.com.au </div>
<div>Date: 19/12/17 10:04 am (GMT+10:30) </div>
<div>To: Christopher Hawker <me@chrishawker.com.au> </div>
<div>Cc: ausnog@lists.ausnog.net </div>
<div>Subject: RE: [AusNOG] Internet Outages in Brisbane area </div>
<div><br>
</div>
<div>
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Hi Chris,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">It’s a fair point you raise, but it’s a 2 way street, contractors would be operating off diagrams which the carriers need to keep up to date, if something was incorrect and then they dug a cable up it’s not their
fault, but I agree, there should be something to penalise cowboys.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">The other issue is around what Bevan said about path diversity, with the constant driving down of costs how many carriers are cutting corners and not implementing redundancy and diverse paths when they should?,
even if they aren’t paid for it diversity shouldn’t really be an option for any carrier network, or at least for those who care about their customers.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Paul</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Christopher Hawker<br>
<b>Sent:</b> Tuesday, 19 December 2017 9:59 AM<br>
<b>To:</b> Bevan Slattery; David Phelan<br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Internet Outages in Brisbane area</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div id="divtagdefaultwrapper">
<p><span style="font-family:"Calibri","sans-serif"; color:black">TPG have now had at least 3 major fiber cuts in the past 6 weeks. Some form of policy, law, legislation, (whatever we want to call it) needs to be introduced where if a civil contractor causes
damage to a telecommunications carrier network, then the business/company responsible is suspended from performing civil works for 3 months, hit with big-time financial penalties, or where it occurs multiple times then they lose their rights to operate as
a civil contractor. This might teach them to be a bit more careful.</span></p>
<p><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p><span style="font-family:"Calibri","sans-serif"; color:black">Just my 2c.</span></p>
<p><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p><span style="font-family:"Calibri","sans-serif"; color:black">CH.</span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Bevan Slattery <<a href="mailto:bevan@slattery.net.au">bevan@slattery.net.au</a>><br>
<b>Sent:</b> Tuesday, 19 December 2017 9:49:16 AM<br>
<b>To:</b> David Phelan<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Internet Outages in Brisbane area</span> </p>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
<p class="MsoNormal">I can confirm that there was a massive hit to duct by power utility. 5 cables hit. I can also confirm that one of our suppliers (TPG) did not provision the diverse circuit on the alternate path as ordered. In fact we became aware of
this issue a few months back when a similar outage occurred. Both circuits went down when a single incident occurred.
</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">The team notified TPG of the error back then and it’s taken months to accept and plan to correct. This was apparently planned for February 2018 which is incredibly frustrating for Megaport and our customers at Polaris.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Unfortunately it ain’t what it used to be...</p>
<div id="AppleMailSignature">
<p class="MsoNormal">[b]</p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On 18 Dec 2017, at 12:09 pm, David Phelan <<a href="mailto:DavidP@centra.com.au">DavidP@centra.com.au</a>> wrote:</p>
</div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="">Still going this morning when I went thtough.</span></p>
<p class="MsoNormal"><span style=""> </span></p>
<p class="MsoNormal"><span style="">Dave</span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style=""> </span></a></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Cameron Murray<br>
<b>Sent:</b> Monday, 18 December 2017 5:37 PM<br>
<b>To:</b> Ryan Tucker <<a href="mailto:rtucker09@gmail.com">rtucker09@gmail.com</a>><br>
<b>Cc:</b> Randall Bradford <<a href="mailto:Randall.Bradford@maxsolutions.com.au">Randall.Bradford@maxsolutions.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Internet Outages in Brisbane area</span></p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Given the number of fibre spools and official looking people on the corner of Jones road and Augusta Parkway in Augustine heights I believe they found the break.</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Earth moving equipment was leaving about 10 mins ago when I went past</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">On 18 Dec. 2017 11:21 am, "Ryan Tucker" <<a href="mailto:rtucker09@gmail.com">rtucker09@gmail.com</a>> wrote:</p>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0cm 0cm 0cm 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0cm; margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Just got a response:<br>
<br>
"<span style="font-size:9.5pt; font-family:"Times New Roman","serif"; color:white; background:#404045">Currently Megaport is aware of multiple suspected fibre cuts impacting services at Polaris DC. Megaport is working with our providers to remedy the situation
asap.</span>"<br>
<br>
<br>
</p>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Mon, 18 Dec 2017 at 11:16 Ryan Tucker <<a href="mailto:rtucker09@gmail.com" target="_blank">rtucker09@gmail.com</a>> wrote:</p>
</div>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0cm 0cm 0cm 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0cm; margin-bottom:5.0pt">
<div>
<p class="MsoNormal">We're seeing outages on multiple customers megaport services in polaris.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:54 Shane Chubb <<a href="mailto:shane@chubb.id.au" target="_blank">shane@chubb.id.au</a>> wrote:</p>
</div>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0cm 0cm 0cm 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0cm; margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal">Scratch that. Now showing a broadband fault on their service page.</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:51 am, Shane Chubb <<a href="mailto:shane@chubb.id.au" target="_blank">shane@chubb.id.au</a>> wrote:</p>
</div>
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<div>
<div>
<p class="MsoNormal">I have an iinet service that is impacted at the moment but nothing on their status page as to why. (NBN Vdsl service in Brassall)</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Also have a TPG service which is not effected. (Brisbane CBD)</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Regards</p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Shane Chubb</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:47 am, Cameron Murray <<a href="mailto:cameron.murray@gmail.com" target="_blank">cameron.murray@gmail.com</a>> wrote:</p>
</div>
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<div>
<p class="MsoNormal">Any Specific parts of Brisbane?</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">We are in Brisbane and have customers spread across various providers and had not notifications as yet.</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">On Mon, Dec 18, 2017 at 10:44 AM, Randall Bradford <<a href="mailto:Randall.Bradford@maxsolutions.com.au" target="_blank">Randall.Bradford@maxsolutions.com.au</a>> wrote:</p>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0cm 0cm 0cm 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0cm; margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="">I have heard of major internet issues in the Brisbane Area. Anyone else having the thing?</p>
<p class="MsoNormal" style=""><span style="color:#888888"> </span></p>
<p class="MsoNormal" style=""><span style="color:#888888">RB</span></p>
<p class="MsoNormal" style=""><span style="color:#888888"> </span></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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