<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">I can confirm that there was a massive hit to duct by power utility. 5 cables hit. I can also confirm that one of our suppliers (TPG) did not provision the diverse circuit on the alternate path as ordered. In fact we became aware of this issue a few months back when a similar outage occurred. Both circuits went down when a single incident occurred. <div><br></div><div>The team notified TPG of the error back then and it’s taken months to accept and plan to correct. This was apparently planned for February 2018 which is incredibly frustrating for Megaport and our customers at Polaris.</div><div><br></div><div>Unfortunately it ain’t what it used to be...<br><br><div id="AppleMailSignature">[b]</div><div><br>On 18 Dec 2017, at 12:09 pm, David Phelan <<a href="mailto:DavidP@centra.com.au">DavidP@centra.com.au</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Still going this morning when I went thtough.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Dave<o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></a></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Cameron Murray<br>
<b>Sent:</b> Monday, 18 December 2017 5:37 PM<br>
<b>To:</b> Ryan Tucker <<a href="mailto:rtucker09@gmail.com">rtucker09@gmail.com</a>><br>
<b>Cc:</b> Randall Bradford <<a href="mailto:Randall.Bradford@maxsolutions.com.au">Randall.Bradford@maxsolutions.com.au</a>>; <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Internet Outages in Brisbane area<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Given the number of fibre spools and official looking people on the corner of Jones road and Augusta Parkway in Augustine heights I believe they found the break.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Earth moving equipment was leaving about 10 mins ago when I went past<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 18 Dec. 2017 11:21 am, "Ryan Tucker" <<a href="mailto:rtucker09@gmail.com">rtucker09@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Just got a response:<br>
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"<span style="font-size:9.5pt;font-family:"Times New Roman",serif;color:white;background:#404045">Currently Megaport is aware of multiple suspected fibre cuts impacting services at Polaris DC. Megaport is working with our providers to remedy the situation asap.</span>"<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, 18 Dec 2017 at 11:16 Ryan Tucker <<a href="mailto:rtucker09@gmail.com" target="_blank">rtucker09@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">We're seeing outages on multiple customers megaport services in polaris.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:54 Shane Chubb <<a href="mailto:shane@chubb.id.au" target="_blank">shane@chubb.id.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Scratch that. Now showing a broadband fault on their service page.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:51 am, Shane Chubb <<a href="mailto:shane@chubb.id.au" target="_blank">shane@chubb.id.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I have an iinet service that is impacted at the moment but nothing on their status page as to why. (NBN Vdsl service in Brassall)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Also have a TPG service which is not effected. (Brisbane CBD)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Regards<o:p></o:p></p>
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<p class="MsoNormal">Shane Chubb<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, 18 Dec 2017 at 10:47 am, Cameron Murray <<a href="mailto:cameron.murray@gmail.com" target="_blank">cameron.murray@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Any Specific parts of Brisbane?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We are in Brisbane and have customers spread across various providers and had not notifications as yet.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 10:44 AM, Randall Bradford <<a href="mailto:Randall.Bradford@maxsolutions.com.au" target="_blank">Randall.Bradford@maxsolutions.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have heard of major internet issues in the Brisbane Area. Anyone else having the thing?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888">RB<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> <o:p></o:p></span></p>
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