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This is actually accurate Sam, it does take 7-10 days depending for an RFO from them.
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<div>I’m chasing one from last Tuesday as we speak.<br>
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<div id="AppleMailSignature">Nathan Brookfield
<div>Chief Executive Officer</div>
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<div>Simtronic Technologies Pty Ltd</div>
<div><a href="http://www.simtronic.com.au">http://www.simtronic.com.au</a></div>
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On 27 Nov 2017, at 11:26, Sam McLeod <<a href="mailto:ausnog@smcleod.net">ausnog@smcleod.net</a>> wrote:<br>
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<div>Interesting and thanks all for your responses.
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<div class="">Someone mentioned a fibre cut in a direct email to me - any idea how to get information out of TPG / PIPE quickly?</div>
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<div class="">We're told by our reseller (Tronic Networks) that the timeline for getting any information / reports out of TPG / PIPE is
<b class="">10 days</b>...</div>
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Sam McLeod</div>
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<a href="https://smcleod.net" class="">https://smcleod.net</a><br class="">
<a href="https://twitter.com/s_mcleod">https://twitter.com/s_mcleod</a><br class="">
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Words are my own opinions and do not necessarily represent those of my employer or partners.</div>
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<div class="">On 27 Nov 2017, at 11:19 am, Chris Jones <<a href="mailto:chrisj@aprole.com" class="">chrisj@aprole.com</a>> wrote:</div>
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Unsure if related, but there was a major PIPE outage at Equinix SY-1 Friday Night/Saturday morning.
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<div class="">Chris<br class="">
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<div class="">On 27 Nov 2017, at 9:53 am, Sam McLeod <<a href="mailto:ausnog@smcleod.net" class="">ausnog@smcleod.net</a>> wrote:</div>
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We observed two major outages to our TPG / PIPE services in Port Melbourne, VIC on Friday the 24th.
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<div class="">Was wondering if any other TPG / PIPE / AAPT etc... customers had been impacted?</div>
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<div class=""><b class="">1. TPG outage observed at 17:56 AEDT - 18:06 AEDT Friday 24/11</b></div>
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Symptoms: Up to 90% packet loss to and from various destinations (Google, Sydney VPSes, Telstra). BGP sessions may have also dropped. No notifications of planned or emergency maintenance.</div>
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<div class=""><b class="">2. TPG outage observed at 02:25 AEDT -<font color="#ff2600" class=""> 05:35
</font>AEDT Saturday 25/11</b></div>
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<div class=""><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13.333333015441895px;" class="">Symptoms</span>: N<span style="font-family: Arial, Helvetica, sans-serif; font-size: 13.333333015441895px;" class="">oticed intermittent internet
access again to various locations (Google and international). </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13.333333015441895px;" class="">No notifications of planned or emergency maintenance.</span></div>
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<div class=""><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13.333333015441895px;" class="">Appeared to resolve itself around 5:35am AEDT with no word from TPG / PIPE.</span></div>
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Sam McLeod</div>
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<a href="https://twitter.com/s_mcleod" class="">https://twitter.com/s_mcleod</a><br class="">
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Words are my own opinions and do not necessarily represent those of my employer or partners.</div>
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