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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>My experience with similar situations is that a talk to the customer will often resolve issues. One example is we had a customer smashing 100% upload (40mbit) on their NBN tail in business hours that was having some negative effects on other customers – for example most here would know that AAPT NWB aggregation bandwidth, even as the seemingly cheapest option these days, still isn’t particularly cheap per mbit at low volumes, so it can really bite into the margins of small ISP’s if you happen to pick up a lot of heavy users with relatively few low-utilisation services to ‘offset’ the cost of supplying the high utilisation ones.<br><br>In this particular scenario, I ended up just having a friendly discussion with the client’s MSP, turns out that they were doing rather large offsite backups and the client was happy to reschedule them to another time of day – good outcome for us and them.<br><br>When it comes to products where you’re not paying some exorbitant aggregation/CVC per mbit cost though, unlimited should be fair game unless it’s facilitating an illegal activity or being done with malicious intent toward the network. Transit & peering are “cheap enough” even at low-ish volumes that I can’t really fathom a lack of transit being an excuse to pull fair-use on a business. If you are having transit problems with just one 20mbit tail being fully utilised, it might be time to genuinely consider just reselling the ‘transit-bundled’ version of the services until you have the volume of sales to justify bringing in services to your own network on Layer 2. <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>That being said, I can appreciate we all have our own unique scenarios to deal with and that the above is idealistic at best… that’s half the fun of the job :) .<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'><span style='mso-fareast-language:EN-US'>Jacob <o:p></o:p></span></li></ul><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Nathan Brookfield<br><b>Sent:</b> Thursday, 28 September 2017 6:19 PM<br><b>To:</b> James Cunningham <jjazza26@gmail.com>; David Hughes <david@hughes.com.au>; ausnog@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=divtagdefaultwrapper><p><span style='font-size:12.0pt;color:black'>It's an IPLine though so it's using AAPT's bandwidth for the Transit, if they don't mention it then you're sweet and if they do, well you'd want to hope your T&C's match AAPT's haha.<o:p></o:p></span></p><p><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p><span style='font-size:12.0pt;color:black'>PS if anyone is getting close to 400Mbps on a Fibre400 then you're doing bloody well!<o:p></o:p></span></p><p><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of James Cunningham <<a href="mailto:jjazza26@gmail.com">jjazza26@gmail.com</a>><br><b>Sent:</b> Thursday, 28 September 2017 8:14 PM<br><b>To:</b> David Hughes; <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br><b>Subject:</b> Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service</span><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:9.5pt;color:black'>>> Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Straight from AAPT frontier when ordering a Fibre400 Layer3 Internet service: <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><img border=0 width=562 height=68 style='width:5.8541in;height:.7083in' id="_x0000_i1026" src="cid:image001.png@01D3388B.C4D32D60" alt="Inline image 1"><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Customer says their usage is to be expected, they are replicating to an overseas data centre - oh well. Looks like we just suck it up...<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>James<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>On Thu, Sep 28, 2017 at 2:15 PM, David Hughes <<a href="mailto:david@hughes.com.au" target="_blank">david@hughes.com.au</a>> wrote:<o:p></o:p></span></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;color:black'><br>Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client.<br><br><br><br>David<br>…<br><br><br>> On 28 Sep 2017, at 1:20 pm, James Cunningham <<a href="mailto:jjazza26@gmail.com">jjazza26@gmail.com</a>> wrote:<br>><br>> Hello Ausnog,<br>><br>> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.<br>><br>> The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our IP transit upstream, which is obviously costing us a fair chunk in IP transit costs.<br>><br>> We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.<br>><br>> We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up, or would you increase the customers monthly fee, throttle them, etc?<br>><br>> Thoughts here would be appreciated.<br>><br>> Thanks<br>><br>> James<br>> _______________________________________________<br>> AusNOG mailing list<br>> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></span></p></blockquote></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div></div></div></div></div></div></body></html>