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It's a fine line though depending on how it was sold to the customer
- as if you wanted uncontested business grade bandwidth, you'd be
paying per mbit and being charged for the L2, L3 and markup
components in one price.<br>
<br>
This could be the gateway into the customer in explaining their use
case calls for uncontested bandwidth - here is the price for that,
what they were sold is (assuming) not uncontested and if they aren't
willing to play ball you could let it congest and perhaps slow down
in those peak times.<br>
<br>
But ultimately, if you can't sustain a connection then you can't
sustain it. Unless they can hold YOU to the contract for whatever
reason, then give them 30 days notice that the price is going to
change to $x, or they can cancel if they wish to. This works better
if they don't have (m)any other profit making services with you.<br>
<br>
There is a general understanding for uncontested connections in the
IT world that it wont be used 100% 24/7 (It's how the TPG/Vocus
400mbits would be assumed and I bet if you did 100% utilise them
24/7 you'd likely get a call). <br>
It will ebb and flow and the max data rate is mostly for peak and
burst rates not for full time sustained rates. Sure the customer
wouldn't know this unless they have a knowledgeable IT department
but thats where the discussion above comes in.<br>
<br>
<div class="moz-cite-prefix">On 28/09/17 17:01, simon thomason
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAGxycxwjV2QsX8QwK1vapEGVQGj+udWfZO1wQayedwGdscxurw@mail.gmail.com">
<div dir="ltr">Hi All,
<div><br>
</div>
<div>Sitting on the customer side of the fence I would be none
to happy if I was told that my unlimited services was not
unlimited.</div>
<div><br>
</div>
<div>Personally I would ask you to show me which part of the
contract you have issue with.</div>
<div><br>
</div>
<div>20M/s unlimited means I can use 20M/s day and night to my
hearts content as I have paid for it.</div>
<div><br>
</div>
<div class="gmail_extra">Simon T.</div>
</div>
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