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On 28/09/17 19:04, Nathan Brookfield wrote:<br>
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<p>I assume you were trying to say 'uncontended' and if so, it's
not a case of contention by the sound of it, more utilization.</p>
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Urgh spell check caught me there.<br>
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<p>The traps of using the word 'Unlimited', if the customer is
of appropriate size for the TIO you would very much lose in a
dispute by saying they're overusing the service pretty much
regardless of what 'Fair Use' policy was in place.</p>
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Wouldn't it also depend on the CIS/Fair Use/T&C's presented to
customer? I suppose in my definition it would have to be advertised
as 'up-to' 20mbit to get around that side of things.<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b>
AusNOG <a class="moz-txt-link-rfc2396E" href="mailto:ausnog-bounces@lists.ausnog.net"><ausnog-bounces@lists.ausnog.net></a> on behalf
of Joseph Goldman <a class="moz-txt-link-rfc2396E" href="mailto:joe@apcs.com.au"><joe@apcs.com.au></a><br>
<b>Sent:</b> Thursday, 28 September 2017 6:55 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Business customer smashing
their "unlimited" MBE 20/20Mbps internet service</font>
<div> </div>
</div>
<div>It's a fine line though depending on how it was sold to
the customer - as if you wanted uncontested business grade
bandwidth, you'd be paying per mbit and being charged for
the L2, L3 and markup components in one price.<br>
<br>
This could be the gateway into the customer in explaining
their use case calls for uncontested bandwidth - here is the
price for that, what they were sold is (assuming) not
uncontested and if they aren't willing to play ball you
could let it congest and perhaps slow down in those peak
times.<br>
<br>
But ultimately, if you can't sustain a connection then you
can't sustain it. Unless they can hold YOU to the contract
for whatever reason, then give them 30 days notice that the
price is going to change to $x, or they can cancel if they
wish to. This works better if they don't have (m)any other
profit making services with you.<br>
<br>
There is a general understanding for uncontested connections
in the IT world that it wont be used 100% 24/7 (It's how the
TPG/Vocus 400mbits would be assumed and I bet if you did
100% utilise them 24/7 you'd likely get a call).
<br>
It will ebb and flow and the max data rate is mostly for
peak and burst rates not for full time sustained rates. Sure
the customer wouldn't know this unless they have a
knowledgeable IT department but thats where the discussion
above comes in.<br>
<br>
<div class="moz-cite-prefix">On 28/09/17 17:01, simon
thomason wrote:<br>
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<div dir="ltr">Hi All,
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<div>Sitting on the customer side of the fence I would
be none to happy if I was told that my unlimited
services was not unlimited.</div>
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<div>Personally I would ask you to show me which part of
the contract you have issue with.</div>
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<div>20M/s unlimited means I can use 20M/s day and night
to my hearts content as I have paid for it.</div>
<div><br>
</div>
<div class="gmail_extra">Simon T.</div>
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