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    On 28/09/17 19:04, Nathan Brookfield wrote:<br>
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        <p>I assume you were trying to say 'uncontended' and if so, it's
          not a case of contention by the sound of it, more utilization.</p>
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    Urgh spell check caught me there.<br>
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        <p>The traps of using the word 'Unlimited', if the customer is
          of appropriate size for the TIO you would very much lose in a
          dispute by saying they're overusing the service pretty much
          regardless of what 'Fair Use' policy was in place.</p>
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    Wouldn't it also depend on the CIS/Fair Use/T&C's presented to
    customer? I suppose in my definition it would have to be advertised
    as 'up-to' 20mbit to get around that side of things.<br>
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              <span style="font-size:10pt;
                font-family:Calibri,sans-serif; color:rgb(31,73,125)">Kindest
                Regards,</span></p>
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              <span style="font-size:10pt;
                font-family:Calibri,sans-serif; color:rgb(54,95,145)">Nathan
                Brookfield (VK2NAB)</span></p>
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              <span style="font-size:10pt;
                font-family:Calibri,sans-serif; color:rgb(54,95,145)">Chief
                Executive Officer</span></p>
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              font-size:12pt; font-family:'Times New Roman',serif;
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              <span style="font-size:10pt;
                font-family:Calibri,sans-serif; color:rgb(54,95,145)">Simtronic
                Technologies Pty Ltd</span></p>
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              <b><span style="font-size:10pt;
                  font-family:Calibri,sans-serif; color:rgb(54,95,145)">Local:</span></b><span
                style="font-size:10pt; font-family:Calibri,sans-serif;
                color:rgb(54,95,145)"> (02) 4749 4949 <b>|</b> <b>Fax:</b> (02)
                4749 4950 <b>|</b> <b>Direct:</b> (02) 4749 4951</span></p>
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              <b><span style="font-size:10pt;
                  font-family:Calibri,sans-serif; color:rgb(54,95,145)">Web</span></b><span
                style="font-size:10pt; font-family:Calibri,sans-serif;
                color:rgb(54,95,145)">: <a
                  href="http://www.simtronic.com.au/" target="_blank"
                  id="LPNoLP" moz-do-not-send="true"><span
                    style="color:rgb(54,95,145)">http://www.simtronic.com.au</span></a> <b>|</b> <b>E-mail</b>: <a
                  href="mailto:nathan.brookfield@simtronic.com.au"
                  target="_blank" id="LPNoLP" moz-do-not-send="true"><span
                    style="color:rgb(54,95,145)">nathan.brookfield@simtronic.com.au</span></a></span></p>
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          <div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
              face="Calibri, sans-serif" color="#000000"><b>From:</b>
              AusNOG <a class="moz-txt-link-rfc2396E" href="mailto:ausnog-bounces@lists.ausnog.net"><ausnog-bounces@lists.ausnog.net></a> on behalf
              of Joseph Goldman <a class="moz-txt-link-rfc2396E" href="mailto:joe@apcs.com.au"><joe@apcs.com.au></a><br>
              <b>Sent:</b> Thursday, 28 September 2017 6:55 PM<br>
              <b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
              <b>Subject:</b> Re: [AusNOG] Business customer smashing
              their "unlimited" MBE 20/20Mbps internet service</font>
            <div> </div>
          </div>
          <div>It's a fine line though depending on how it was sold to
            the customer - as if you wanted uncontested business grade
            bandwidth, you'd be paying per mbit and being charged for
            the L2, L3 and markup components in one price.<br>
            <br>
            This could be the gateway into the customer in explaining
            their use case calls for uncontested bandwidth - here is the
            price for that, what they were sold is (assuming) not
            uncontested and if they aren't willing to play ball you
            could let it congest and perhaps slow down in those peak
            times.<br>
            <br>
            But ultimately, if you can't sustain a connection then you
            can't sustain it. Unless they can hold YOU to the contract
            for whatever reason, then give them 30 days notice that the
            price is going to change to $x, or they can cancel if they
            wish to. This works better if they don't have (m)any other
            profit making services with you.<br>
            <br>
            There is a general understanding for uncontested connections
            in the IT world that it wont be used 100% 24/7 (It's how the
            TPG/Vocus 400mbits would be assumed and I bet if you did
            100% utilise them 24/7 you'd likely get a call).
            <br>
            It will ebb and flow and the max data rate is mostly for
            peak and burst rates not for full time sustained rates. Sure
            the customer wouldn't know this unless they have a
            knowledgeable IT department but thats where the discussion
            above comes in.<br>
            <br>
            <div class="moz-cite-prefix">On 28/09/17 17:01, simon
              thomason wrote:<br>
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              <div dir="ltr">Hi All,
                <div><br>
                </div>
                <div>Sitting on the customer side of the fence I would
                  be none to happy if I was told that my unlimited
                  services was not unlimited.</div>
                <div><br>
                </div>
                <div>Personally I would ask you to show me which part of
                  the contract you have issue with.</div>
                <div><br>
                </div>
                <div>20M/s unlimited means I can use 20M/s day and night
                  to my hearts content as I have paid for it.</div>
                <div><br>
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                <div class="gmail_extra">Simon T.</div>
              </div>
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</pre>
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