<div dir="ltr">If it's a .com.au, you can simply request the registry key from the registry directly: <a href="http://whois.ausregistry.com.au/password_recovery/recover_password.jsp?tab=0">http://whois.ausregistry.com.au/password_recovery/recover_password.jsp?tab=0</a><div><br></div><div>Then put the transfer in to a more reputable registrar (aka synergy, being the only non-shit one left now?), and a few days later you're good to go :)</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 13 September 2017 at 20:15, Chris Gibbs <span dir="ltr"><<a href="mailto:chris@chribbsdesign.com.au" target="_blank">chris@chribbsdesign.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hey Noggers,<div><br></div><div>We are having an issue with MelbourneIT and their domain and DNS hosting. We have been back and forth with their support department for the past week trying to make changes to a customers records. Apparently there is a major issue with their portal and they said there would be 4-5days / weeks / months for it to return. </div><div><br></div><div>We however came unstuck and are currently half way through a O365 migration without the ability to update the dozens of records required for the cutover. MelbourneIT did create one manual record for us but this seems to be an ongoing issue and they are now reluctant to create more 'manual' records for fear of it being wiped out when their console application comes back online. </div><div><br></div><div>We have spoken to them probably 10 times via phone and updated multiple times via email without progressing.</div><div><br></div><div>We have also noticed that two of the name servers that our customers domain use are gone, not sure what is going on.</div><div><br></div><div><a href="http://ns2.easyclouddns.net" target="_blank">ns2.easyclouddns.net</a></div><div><a href="http://ns3.easyclouddns.net" target="_blank">ns3.easyclouddns.net</a></div><div><br></div><div>Is there someone that can ping me offlist please with an escalation path please?</div><div><br></div><div>On a sidenote, we also discussed getting auth codes to transfer away after these issues but was informed it is not currently possible while their portal is down. What recourse do we have available on behalf of our customer to force a transfer to another provider please. The domain in question is a .com.au <br clear="all"><div><div class="m_2682267074887883948gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><p style="font-family:Helvetica,Arial,sans-serif;font-size:12px;line-height:14px;color:rgb(33,33,33)"><span style="font-weight:bold;display:inline">Kind Regards,</span></p><p style="font-family:Helvetica,Arial,sans-serif;font-size:12px;line-height:14px;color:rgb(33,33,33)"><span style="font-weight:bold;display:inline">Chris Gibbs</span> <span style="display:inline">/</span> <span style="display:inline">Managing Director</span> <span style="display:inline"><br></span><a href="mailto:chris@chribbsdesign.com.au" style="text-decoration:none;display:inline" target="_blank">chris@chribbsdesign.com.au</a><span style="display:inline"> / </span><span style="display:inline">0<wbr>417942837</span></p><p style="color:rgb(0,0,0);font-family:Helvetica,Arial,sans-serif;font-size:12px;line-height:14px"><span style="font-weight:bold;display:inline">Chribbs Design</span> <span style="display:inline"><br></span><span></span><span></span><span></span><span style="display:inline">Bateau Bay, NSW, 2261</span> <span style="display:inline"><br></span><a href="http://www.chribbsdesign.com.au/" style="text-decoration:none;display:inline" target="_blank">http://www.chribbsdesign.com.<wbr>au</a></p><p style="color:rgb(0,0,0);font-family:Helvetica,Arial,sans-serif;font-size:12px;line-height:14px"><a href="https://www.facebook.com/Chribbsdesign" style="text-decoration:none;display:inline" target="_blank"><img width="24" height="24" src="https://s3.amazonaws.com/htmlsig-assets/round/facebook.png" alt="Facebook"> </a><a href="https://twitter.com/ChribbsDesign" style="text-decoration:none;display:inline" target="_blank"><img width="24" height="24" src="https://s3.amazonaws.com/htmlsig-assets/round/twitter.png" alt="Twitter"> </a><a href="https://au.linkedin.com/in/christophergibbs" style="display:inline" target="_blank"><img width="24" height="24" src="https://s3.amazonaws.com/htmlsig-assets/round/linkedin.png" alt="Linkedin"></a> <a style="text-decoration:none;display:inline"><img width="24" height="24" src="https://s3.amazonaws.com/htmlsig-assets/round/skype.png" alt="skype"></a></p><p style="color:rgb(0,0,0);font-family:Helvetica,Arial,sans-serif;font-size:12px;line-height:14px"><img alt="Please upload your banner" border="0" height="0" width="0"></p></div></div></div></div></div></div>
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<p>Damien Gardner Jnr<br>VK2TDG. Dip EE. GradIEAust<br><a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <span><a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br></u></span>--<br>We rode on the winds of the rising storm,<br> We ran to the sounds of thunder.<br>We danced among the lightning bolts,<br> and tore the world asunder</p></div></div>
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