<div dir="ltr">If you're asking *them* to do a transfer outbound (how does that even work?), I don't see why you'd have a problem paying them for the time they'll take to do it?. An outbound transfer would normally be initiated by the receiving registrar, and has basically NOTHING to do with the losing registrar? <div><br></div><div>Now, if it's a registrar/reseller who has changed the registrant contact address to be something other than the client's authorised address, then it's time for the client to get in touch with them and demand it be changed back. Otherwise, the client needs to contact TPP in writing and ask them to move it out of the reseller's account, and into a the clients name with TPP directly. (and lodge a complaint with AuDA, as this is against the rules..)</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 4 September 2017 at 16:24, David Vidos - NOVA iT GROUP <span dir="ltr"><<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="#0563C1" vlink="#954F72">
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<p class="MsoNormal">Email from a company that has our clients domain name under their TPP wholesale account.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Is this reasonable/legal or standard now.<u></u><u></u></p>
<p class="MsoNormal">We provided them with the domain auth key and have written authority from the client, also I believe they have since changed the registrant email address.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Please ensure you cover off <u>all due diligence</u> prior to emailing us such matters. Without proof of ownership, signed client confirmation, 100 points of ID and a legal release we will never transfer a service to another provider. You
will also incur a porting fee for any service billed on an hourly basis for any work required to take place by a <OUR IT COMPANY> technician in relation to transferring an existing service of $130.00 ex GST per hour with a 1 hour minimum.<u></u><u></u></p>
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<p class="MsoNormal"><br>
Looking forward to your thoughts?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a"> </span></b><span><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a">David Vidos</span></b><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f">Head Honcho |
<b>NOVA iT GROUP</b></span><span><u></u><u></u></span></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">
<p>Damien Gardner Jnr<br>VK2TDG. Dip EE. GradIEAust<br><a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <span><a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br></u></span>--<br>We rode on the winds of the rising storm,<br> We ran to the sounds of thunder.<br>We danced among the lightning bolts,<br> and tore the world asunder</p></div></div>
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