<div dir="ltr">Ahh, that's very dodgy!<div><br></div><div>I know (from previous experience) that you can send a fax on company letterhead to TPP stating that their reseller has changed the registrant contact details away without permission, and is refusing to help, and request that they move the service away from the reseller. They'll then move the domain/service to be directly with TPP. That said, the last one of those I did was 3-4 years ago, so it's possible the process has changed, with all the changes within TPP in the last few years :(</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 4 September 2017 at 16:47, David Vidos - NOVA iT GROUP <span dir="ltr"><<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span>It is a .com.au<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>We initially went to TPP as we had the Auth key, but there is basic unused service on it so there internal systems won’t allow a transfer.<u></u><u></u></span></p>
<p class="MsoNormal"><span>So we went to the IT company that bought the business that had managed the domain, thinking it would be a simpler process. – How wrong were we
</span><span style="font-family:"Segoe UI Emoji",sans-serif">😊</span><span><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Since our request, the registrant email address has been changed to the IT company.<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Dodgy, dodgy, dodgy<u></u><u></u></span></p>
<p class="MsoNormal"><a name="m_3204453588084857288__MailEndCompose"><u></u> <u></u></a></p>
<p class="MsoNormal"><span><span>Regards,<u></u><u></u></span></span></p>
<p class="MsoNormal"><span><span><u></u> <u></u></span></span></p>
<p class="MsoNormal"><span><span>David Vidos<u></u><u></u></span></span></p>
<p class="MsoNormal"><span><span>NOVA iT GROUP<u></u><u></u></span></span></p><span class="">
<p class="MsoNormal"><span><span>1300 NOVA iT (6682 48)<u></u><u></u></span></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span><span><u></u> <u></u></span></span></p>
<span></span>
</span><p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Damien Gardner Jnr [mailto:<a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a>]
<br>
<b>Sent:</b> Monday, 4 September 2017 4:40 PM<br>
<b>To:</b> David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.<wbr>au</a>><br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Transferring a domain - is this over the top<u></u><u></u></span></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">If you're asking *them* to do a transfer outbound (how does that even work?), I don't see why you'd have a problem paying them for the time they'll take to do it?. An outbound transfer would normally be initiated by the receiving registrar,
and has basically NOTHING to do with the losing registrar? <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Now, if it's a registrar/reseller who has changed the registrant contact address to be something other than the client's authorised address, then it's time for the client to get in touch with them and demand it be changed back. Otherwise,
the client needs to contact TPP in writing and ask them to move it out of the reseller's account, and into a the clients name with TPP directly. (and lodge a complaint with AuDA, as this is against the rules..)<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On 4 September 2017 at 16:24, David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.<wbr>au</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Email from a company that has our clients domain name under their TPP wholesale account.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Is this reasonable/legal or standard now.<u></u><u></u></p>
<p class="MsoNormal">We provided them with the domain auth key and have written authority from the client, also I believe they have since changed the registrant email address.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">------------------------------<wbr>------------------<u></u><u></u></p>
<p class="MsoNormal">Please ensure you cover off
<u>all due diligence</u> prior to emailing us such matters. Without proof of ownership, signed client confirmation, 100 points of ID and a legal release we will never transfer a service to another provider. You will also incur a porting fee for any service
billed on an hourly basis for any work required to take place by a <OUR IT COMPANY> technician in relation to transferring an existing service of $130.00 ex GST per hour with a 1 hour minimum.<u></u><u></u></p>
<p class="MsoNormal">------------------------------<wbr>------------------<u></u><u></u></p>
<p class="MsoNormal"><br>
Looking forward to your thoughts?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Regards,<u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a"> </span></b><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a">David Vidos</span></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f">Head Honcho |
<b>NOVA iT GROUP</b></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f"><br>
<img border="0" width="212" height="63" style="width:2.2083in;height:.6562in" id="m_3204453588084857288_x0000_i1049" src="cid:image001.jpg@01D3259D.71D8E790" alt="NOVAiTLogoRGB25"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">Phone</span></b><span style="font-size:10.0pt;color:#7f7f7f">
<a href="tel:+61%203%209999%203189" target="_blank">+61 3 9999 3189</a> | <b>Fax</b> +61 9999 3190 |
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<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">E-Mail</span></b><span style="font-size:10.0pt;color:#7f7f7f">
</span><span style="font-size:10.0pt;color:#e36c0a"><a href="mailto:david.vidos@novaitgroup.com.au" target="_blank"><span style="color:#e36c0a">david.vidos@novaitgroup.com.au</span></a></span><span style="font-size:10.0pt;color:#7f7f7f"> |
<b>Website</b> <a href="http://www.novaitgroup.com.au/" target="_blank"><span style="color:#7f7f7f">www.novaitgroup.com.au</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">Head Office
</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7f7f7f">Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#e36c0a">Connect with us on Social Media!</span><u></u><u></u></p>
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<p class="MsoNormal"><br>
<img border="0" width="379" height="44" style="width:3.9479in;height:.4583in" id="m_3204453588084857288_x0000_i1054" src="cid:image006.jpg@01D3259D.71D8E790" alt="SMBiT Logo REG MEMBER H Long Lg RGB_50"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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<p class="MsoNormal"><br>
<br clear="all">
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal">-- <u></u><u></u></p>
<div>
<div>
<p>Damien Gardner Jnr<br>
VK2TDG. Dip EE. GradIEAust<br>
<a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br>
</u>--<br>
We rode on the winds of the rising storm,<br>
We ran to the sounds of thunder.<br>
We danced among the lightning bolts,<br>
and tore the world asunder<u></u><u></u></p>
</div>
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<br>______________________________<wbr>_________________<br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">
<p>Damien Gardner Jnr<br>VK2TDG. Dip EE. GradIEAust<br><a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <span><a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br></u></span>--<br>We rode on the winds of the rising storm,<br> We ran to the sounds of thunder.<br>We danced among the lightning bolts,<br> and tore the world asunder</p></div></div>
</div>