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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">It is a .com.au<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We initially went to TPP as we had the Auth key, but there is basic unused service on it so there internal systems won’t allow a transfer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">So we went to the IT company that bought the business that had managed the domain, thinking it would be a simpler process. – How wrong were we
</span><span style="font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US">😊</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Since our request, the registrant email address has been changed to the IT company.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Dodgy, dodgy, dodgy<o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><o:p> </o:p></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">Regards,<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">David Vidos<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">NOVA iT GROUP<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">1300 NOVA iT (6682 48)<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></span></p>
<span style="mso-bookmark:_MailEndCompose"></span>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Damien Gardner Jnr [mailto:rendrag@rendrag.net]
<br>
<b>Sent:</b> Monday, 4 September 2017 4:40 PM<br>
<b>To:</b> David Vidos - NOVA iT GROUP <David.Vidos@novaitgroup.com.au><br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Transferring a domain - is this over the top<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you're asking *them* to do a transfer outbound (how does that even work?), I don't see why you'd have a problem paying them for the time they'll take to do it?. An outbound transfer would normally be initiated by the receiving registrar,
and has basically NOTHING to do with the losing registrar? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Now, if it's a registrar/reseller who has changed the registrant contact address to be something other than the client's authorised address, then it's time for the client to get in touch with them and demand it be changed back. Otherwise,
the client needs to contact TPP in writing and ask them to move it out of the reseller's account, and into a the clients name with TPP directly. (and lodge a complaint with AuDA, as this is against the rules..)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 4 September 2017 at 16:24, David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Email from a company that has our clients domain name under their TPP wholesale account.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is this reasonable/legal or standard now.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We provided them with the domain auth key and have written authority from the client, also I believe they have since changed the registrant email address.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please ensure you cover off
<u>all due diligence</u> prior to emailing us such matters. Without proof of ownership, signed client confirmation, 100 points of ID and a legal release we will never transfer a service to another provider. You will also incur a porting fee for any service
billed on an hourly basis for any work required to take place by a <OUR IT COMPANY> technician in relation to transferring an existing service of $130.00 ex GST per hour with a 1 hour minimum.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
Looking forward to your thoughts?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#E36C0A"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#E36C0A">David Vidos</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#7F7F7F">Head Honcho |
<b>NOVA iT GROUP</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#7F7F7F"><br>
<img border="0" width="212" height="63" style="width:2.2083in;height:.6562in" id="_x0000_i1049" src="cid:image001.jpg@01D3259D.71D8E790" alt="NOVAiTLogoRGB25"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#7F7F7F">Phone</span></b><span style="font-size:10.0pt;color:#7F7F7F">
<a href="tel:+61%203%209999%203189" target="_blank">+61 3 9999 3189</a> | <b>Fax</b> +61 9999 3190 |
</span><b><span style="font-size:10.0pt;color:#E36C0A">Mobile</span></b><span style="font-size:10.0pt;color:#E36C0A"> 0410 541 625</span><span style="font-size:10.0pt;color:#7F7F7F"> |
<b>Service Desk</b> 1300 NOVA iT (6682 48)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#7F7F7F">E-Mail</span></b><span style="font-size:10.0pt;color:#7F7F7F">
</span><span style="font-size:10.0pt;color:#E36C0A"><a href="mailto:david.vidos@novaitgroup.com.au" target="_blank"><span style="color:#E36C0A">david.vidos@novaitgroup.com.au</span></a></span><span style="font-size:10.0pt;color:#7F7F7F"> |
<b>Website</b> <a href="http://www.novaitgroup.com.au/" target="_blank"><span style="color:#7F7F7F">www.novaitgroup.com.au</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#7F7F7F">Head Office
</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#7F7F7F"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A">Connect with us on Social Media!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.facebook.com/novaitgroup" target="_blank"><span style="font-size:10.0pt;color:#0563C1;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1050" src="cid:image002.png@01D3259D.71D8E790" alt="fb"></span></a><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">
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</span><a href="https://au.linkedin.com/in/davidvidos" target="_blank"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1053" src="cid:image005.png@01D3259D.71D8E790" alt="linkedin"></span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<img border="0" width="379" height="44" style="width:3.9479in;height:.4583in" id="_x0000_i1054" src="cid:image006.jpg@01D3259D.71D8E790" alt="SMBiT Logo REG MEMBER H Long Lg RGB_50"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p>Damien Gardner Jnr<br>
VK2TDG. Dip EE. GradIEAust<br>
<a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br>
</u>--<br>
We rode on the winds of the rising storm,<br>
We ran to the sounds of thunder.<br>
We danced among the lightning bolts,<br>
and tore the world asunder<o:p></o:p></p>
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