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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Noted Jared, while the issue seems to be at a residential address it is linked to a very large corporate. Without going into detail, this would help
us look like a star to our client.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Thanks to the others that have reached out off list with some great suggestions, while not a direct contact it was enough to wow the client and show
that we will go to any length to help solve problems for them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Noel, If you get the right contact you make many things, happen.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Over the years my biggest win for a client has been to get a $17K bill wiped off, needless to say they have been loyal client ever since.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Professional groups and associations are all about helping each other succeed, so while my original post was not directly related to network operations
it certainly adds value in many ways.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Thanks again to all that responded so far.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">David Vidos<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">NOVA iT GROUP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Melbourne - Australia<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Noel Butler<br>
<b>Sent:</b> Saturday, 11 March 2017 1:09 PM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Client with downed phone line to house - Telstra<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt">Not to mention that Telstra wont speak to him, since he is not the account holder.<o:p></o:p></span></p>
<p><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p><span style="font-size:10.0pt">On 10/03/2017 13:19, Jared Hirst wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">I don't mean to be rude here.. but have you called Telstra? Why would Ausnog, A network operator group be able to help with a home phone issue :S<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">If the service is critical, have backups and a service with a SLA :)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">On Fri, Mar 10, 2017 at 2:09 PM, David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au">David.Vidos@novaitgroup.com.au</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">I have a client who has a downed phone line to their house in Mount Dandenong.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">I am assuming it would be a Telstra thing.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">Does anyone have a contact that could help escalate this?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt"> <o:p></o:p></span></p>
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<p><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">-- <o:p></o:p></span></p>
<p><span style="font-size:10.0pt">Kind Regards,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt">Noel Butler<o:p></o:p></span></p>
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