<div dir="ltr"><div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">I don't mean to be rude here.. but have you called Telstra? Why would Ausnog, A network operator group be able to help with a home phone issue :S</div><div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000"><br></div><div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">If the service is critical, have backups and a service with a SLA :)</div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Mar 10, 2017 at 2:09 PM, David Vidos - NOVA iT GROUP <span dir="ltr"><<a href="mailto:David.Vidos@novaitgroup.com.au" target="_blank">David.Vidos@novaitgroup.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="#0563C1" vlink="#954F72">
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<p class="MsoNormal">I have a client who has a downed phone line to their house in Mount Dandenong.<u></u><u></u></p>
<p class="MsoNormal">I am assuming it would be a Telstra thing.<u></u><u></u></p>
<p class="MsoNormal">Does anyone have a contact that could help escalate this?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have the account number and issue reference number.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Ping me offlist if anyone can help.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a"> </span></b><span><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#e36c0a">David Vidos</span></b><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f">Head Honcho |
<b>NOVA iT GROUP</b></span><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f"><br>
<img width="212" height="63" style="width:2.2083in;height:.6562in" id="m_5356321217024041107_x0000_i1030" src="cid:image001.jpg@01D299A7.E2366710" alt="NOVAiTLogoRGB25"></span><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1f497d"> </span><span><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">Phone</span></b><span style="font-size:10.0pt;color:#7f7f7f"> <a href="tel:(03)%209999%203189" value="+61399993189" target="_blank">+61 3 9999 3189</a> |
<b>Fax</b> +61 9999 3190 | </span><b><span style="font-size:10.0pt;color:#e36c0a">Mobile</span></b><span style="font-size:10.0pt;color:#e36c0a"> <a href="tel:0410%20541%20625" value="+61410541625" target="_blank">0410 541 625</a></span><span style="font-size:10.0pt;color:#7f7f7f">
| <b>Service Desk</b> 1300 NOVA iT (6682 48)</span><span><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">E-Mail</span></b><span style="font-size:10.0pt;color:#7f7f7f">
</span><span style="font-size:10.0pt;color:#e36c0a"><a href="mailto:david.vidos@novaitgroup.com.au" target="_blank"><span style="color:#e36c0a">david.vidos@novaitgroup.com.au</span></a></span><span style="font-size:10.0pt;color:#7f7f7f">
| <b>Website</b> <a href="http://www.novaitgroup.com.au/" target="_blank"><span style="color:#7f7f7f">www.novaitgroup.com.au</span></a></span><span><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7f7f7f">Head Office
</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7f7f7f">Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083</span><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f"> </span><span><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#e36c0a">Connect with us on Social Media!</span><span><u></u><u></u></span></p>
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</span><a href="https://au.linkedin.com/in/davidvidos" target="_blank"><span style="font-size:10.0pt;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="m_5356321217024041107Picture_x0020_7" src="cid:image005.png@01D299A7.E2366710" alt="linkedin"></span></a><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7f7f7f"><img border="0" width="163" height="68" style="width:1.6979in;height:.7083in" id="m_5356321217024041107Picture_x0020_5" src="cid:image006.jpg@01D299A7.E2366710" alt="logo_landscape_VIC"><br>
<b>CEO & Chairman</b></span><span><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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