<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"\@SimSun";
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">This is something your RSP will need to escalate if they’ve ruled the issue out from their side? You won’t be able to go to NBN for issues with an end user service that you don’t have with NBN directly unfortunantly.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#1F497D">Kindest Regards,</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#365F91">Nathan Brookfield (VK2NAB)</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#365F91"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#ED7D31;mso-fareast-language:EN-AU">CONFIDENTIALITY & PRIVILEGE NOTICE</span><span lang="EN-AU" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#AD2A43;mso-fareast-language:EN-AU"><br>
</span><span lang="EN-AU" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:gray"><br>
</span><span lang="EN-AU" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#A6A6A6">The information contained in this email and any attached files is strictly private and confidential. The intended recipient of this email may only use, reproduce,
disclose or distribute the information contained in this email and any attached files with Simtronic Technologies Pty Ltd’s permission. If you are not the intended recipient, you are strictly prohibited from using, reproducing, adapting, disclosing or distributing
the information contained in this email and any attached files or taking any action in reliance on it. If you have received this email in error, please email the sender by replying to this message, promptly delete and destroy any copies of this email and any
attachments.<br>
<br>
It is your responsibility to scan this communication and any files attached for computer viruses and other defects and recommend that you subject these to your virus checking procedures prior to use. Simtronic Technologies Pty Ltd does NOT accept liability
for any loss or damage (whether direct, indirect, consequential, economic or other) however caused, whether by negligence or otherwise, which may result directly or indirectly from this communication or any files attached.</span><span lang="EN-AU" style="font-size:8.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Benjamin Ricardo<br>
<b>Sent:</b> Tuesday, March 7, 2017 10:20 AM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> [AusNOG] NBN Contact<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-AU">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">I’m looking for a contact in NBN to help resolve an issue we have with a service that we’ve been chasing for months now and seems to be going round in circles.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Specifically in the area of service auth (PPPoE auth over VLAN 100 with a no response from PPPoE server)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Anyone out there?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Ben<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="638" style="width:6.65in;border-collapse:collapse">
<tbody>
<tr>
<td width="151" valign="top" style="width:113.0pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><img width="131" height="76" style="width:1.3645in;height:.7916in" id="Picture_x0020_1" src="cid:image001.png@01D2972C.DDE40870" alt="cid:923523500@01052014-04A6"><o:p></o:p></span></p>
</td>
<td width="488" valign="top" style="width:365.8pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">Ben Ricardo</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">
| Senior Technician | M Net&SysAdmin, MCITP-SA, CEH, ITIL<br>
Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |<br>
<b>P</b>: 02 4365 2727 | <b>F</b>: 02 4365 2304 | <b>E</b>: </span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU"><a href="mailto:ben.ricardo@acs.net.au"><span style="color:blue">ben.ricardo@acs.net.au</span></a></span></u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-AU"> <br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">W</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">:
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU"><a href="http://www.acs.net.au/"><span style="color:blue">www.acs.net.au</span></a>
</span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">|
<b>Twitter</b></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU">: @austcompso<u><br>
</u></span><span style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:EN-AU">P</span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:green;mso-fareast-language:EN-AU">Please consider the environment before printing
this e-mail</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:green;mso-fareast-language:EN-AU">.</span><span style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;layout-grid-mode:char">
<span lang="EN-AU" style="font-size:10.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-AU">**********************************************************************</span><span lang="EN-AU" style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><br>
</span><span lang="EN-AU" style="font-size:10.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-AU">This message is intended for the addressee named and may contain
</span><span lang="EN-AU" style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><br>
</span><span lang="EN-AU" style="font-size:10.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-AU">privileged information or confidential information or both. If you
</span><span lang="EN-AU" style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><br>
</span><span lang="EN-AU" style="font-size:10.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-AU">are not the intended recipient please delete it and notify the sender.</span><span lang="EN-AU" style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><br>
</span><span lang="EN-AU" style="font-size:10.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-AU">**********************************************************************</span><span lang="EN-AU" style="font-size:12.0pt;font-family:SimSun;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
</div>
</body>
</html>