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<p class="MsoNormal"><span style="color:#1F497D">This might be of help event though it specifically talks about Netflix, was posted here some time ago.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://www.nanog.org/sites/default/files/tuesday.general.bowman.commercialfactors.51.pdf">https://www.nanog.org/sites/default/files/tuesday.general.bowman.commercialfactors.51.pdf</a><o:p></o:p></p>
<p class="MsoNormal"><a href="https://www.youtube.com/watch?v=OXxZjlUcoiI">https://www.youtube.com/watch?v=OXxZjlUcoiI</a><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="color:#262626;mso-fareast-language:EN-AU">Regards,<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><b><span style="color:#262626;mso-fareast-language:EN-AU"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="background:white"><b><span style="color:#262626;mso-fareast-language:EN-AU">Michael White<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-AU"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>paul+ausnog@oxygennetworks.com.au<br>
<b>Sent:</b> Monday, 5 December 2016 11:56 AM<br>
<b>To:</b> ausnog@ausnog.net<br>
<b>Subject:</b> [AusNOG] Speedtest results<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi All, many of us would be familiar with the complaints from customers about not getting the speeds they pay for, this doesn’t really matter if it’s ADSL, NBN, Ethernet, whatever really.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have found that as with most people the average customer expects their 20M Ethernet connection to still deliver 20M from their test on speedtest.net even when people are using it and consuming it, so I was wondering if anybody has come
across a diagram in their travels which depicts the capacity of an Internet connection and shows data traversing that so that we can give customers a visual representation of what is actually happening on their connection when they do their speed test.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have had a bit of a scour around already but can’t really find anything which jumps out at me and helps me get this information across simply, you know what they say, a picture tells a thousand words.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal">Paul<o:p></o:p></p>
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