<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">You signed up for the wrong service.<div class=""><br class=""></div><div class="">It sounds like you wanted one where it’s unbundled and you can BYO CPE (for voice, at least).</div><div class=""><br class=""></div><div class="">But you signed up for a bundled service with managed CPE.</div><div class=""><br class=""></div><div class="">They don’t have to provide you with the SIP password. Using your own ATA isn’t part of their service definition, is unlikely to be supported, and certainly isn’t what you’ve contracted with them to provide.</div><div class=""><br class=""></div><div class="">My advice would be to cancel the service and order a different one which meets your requirements.</div><div class=""><br class=""></div><div class=""> - mark</div><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Nov 16, 2016, at 1:22 PM, Bradley Amm <<a href="mailto:Bradley.Amm@telethonkids.org.au" class="">Bradley.Amm@telethonkids.org.au</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><br class=""></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">To get Telstra Voice I need to use their horrible Gateway.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I want to be able to use my own modem/router and configure the voice on a ATA<o:p class=""></o:p></div></div></div></blockquote><br class=""></div><div><br class=""></div><br class=""></div></body></html>