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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">“</span>I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt”<o:p></o:p></p>
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<p class="MsoNormal">Is that because of TPG and outsourcing/finding cheap labour<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Matthew Enger<br>
<b>Sent:</b> Monday, October 31, 2016 5:25 PM<br>
<b>To:</b> Shane Short <shane@short.id.au>; ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] AAPT Outages<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Shane,<o:p></o:p></p>
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<p class="MsoNormal">I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt. <o:p></o:p></p>
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<p class="MsoNormal">We have had times when our account manager has been getting information from ausnog as it is more up to date than their internal process....<o:p></o:p></p>
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<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Mon, Oct 31, 2016 at 7:25 PM +1100, "Shane Short" <<a href="mailto:shane@short.id.au" target="_blank">shane@short.id.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">Without wanting to turn this into a complete shit-fight, I’ve noticed over the last year or two there’s been a high number of posts along the lines of “AAPT is broken”, however
most other carriers/providers don’t have the high post count (if any at all). This got me thinking as to why they seem to feature so often. So my questions are:<br>
<br>
- Is AAPT having more outages than anyone else?<br>
- Are their customers more likely to post about it to AusNOG?<br>
- If they are having as many outages as the post count suggests, why are you still using them?<br>
- Are you posting to AusNOG because you’re not getting the first-level support you need to work through the outages yourselves?<br>
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I don’t want this to turn into a AAPT pile-on.. I’m just genuinely curious.<br>
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-Shane<br>
_______________________________________________<br>
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<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
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<b><span style="text-transform:uppercase">Matthew Enger</span></b><span style="text-transform:uppercase"> | Managing Director<br>
</span><span style="font-size:9.0pt;text-transform:uppercase">PO Box 3279, The Pines, Victoria, 3109<br>
<b>T </b>1300 789 299 <b>D </b>03 9909 3104 <strong>M</strong> 0406 532 792 <b>F </b>
03 8611 7946<br>
<a href="mailto:m.enger@xi.com.au">m.enger@xi.com.au</a> | </span><span style="text-transform:uppercase"><a href="http://www.xi.com.au"><span style="font-size:9.0pt">www.xi.com.au</span></a><o:p></o:p></span></p>
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