<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hey Andrew, <div class=""><br class=""></div><div class=""><div class="">Usually “churn” would refer to a same network transfer. For transfers between networks (such as Optus ULL -> Telstra PSTN) a different process applies. </div><div class=""><br class=""></div><div class="">The process to bring any ULL service back to the Telstra PSTN network is called a Port-ULLs return. If you have a Telstra Wholesale account and access to LOLO, it’s very easy to do. When performing a New Service request you add the “Port-ULLs Return” request item at the Service Customisation step. Telstra then use a variation of the TULL process to bring the inplace back to the Telstra network. If there are multiple lines, it’s a good idea to ask your customer to get the ULL identifier of each line from the previous provider so you can make sure each line retains the same phone number following the port. </div><div class=""><br class=""></div><div class="">The usual timeframe is 2-4 weeks, and the normal inplace connection fee will apply for each line ($59 exchange connection / $125 site connection). I don’t recall if Telstra Wholesale charge an extra fee for the Port-ULLs return component so you would probably want to check with them on that before going ahead. </div><div class=""><br class=""></div><div class="">Matt</div><div class=""><br class=""></div><div class=""><div><blockquote type="cite" class=""><div class="">On 26 Sep. 2016, at 14:46, Andrew Kitchen <<a href="mailto:a.kitchen@xi.com.au" class="">a.kitchen@xi.com.au</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" class="">
<div dir="auto" class="">
<div class="">
<div style="direction: inherit;" class="">Hey Guys</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">Need to pick the groups brain again we have a client who originally had their PSTN lines with Telstra the client then moved their service to Engin who then churned the services to an Optus ULL service.</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">The client has awarded their business to our company and I am having all sorts of issues churning this back to a Telstra based service again.</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">We have tried both AAPT and Telstra Wholesale advising the line isn't on the Telstra network and all that can be churned is Pre Select.</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">Anyone had a situation like this and what they did to solve it</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">Regards</div>
<div style="direction: inherit;" class=""><br class="">
</div>
<div style="direction: inherit;" class="">Andrew</div>
<br class="">
Sent from my iPhone</div>
<br class="">
<div style="FONT-FAMILY: ARIAL; FONT-SIZE: 10pt" class=""><div style="border-color: black; border-width: 1px; border-bottom-style: solid; text-align: center; padding-bottom: 0pt; margin-top: 10pt; margin-bottom: 10pt;" class="">
<br class="webkit-block-placeholder"></div>
<table style="WIDTH: 532.45pt; BORDER-COLLAPSE: collapse; TABLE-LAYOUT: fixed" cellspacing="0" cellpadding="0" class="">
<tbody class="">
<tr style="TEXT-DECORATION: " valign="top" align="left" class="">
<td style="WIDTH: 160.35pt; HEIGHT: 58.5pt" valign="middle" class=""><p style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt" class=""><span id="cid:xi-logo682024"><xi-logo682024.gif></span></p>
</td>
<td width="20" class=""> </td>
<td style="WIDTH: 372.1pt; HEIGHT: 58.5pt" class=""><p style="TEXT-TRANSFORM: uppercase; MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; TOP: 6pt" class="">
<span style="FONT-WEIGHT: bold" class="">Andrew</span><span style="FONT-WEIGHT: bold" class=""> </span>
<span style="FONT-WEIGHT: bold" class="">Kitchen</span> | Business DevelopmentStrategist<br class="">
<font style="FONT-SIZE: 9pt" class="">PO Box 3279, The Pines, Victoria, 3109<br class="">
<span style="FONT-WEIGHT: bold" class="">T </span>1300 789 299 <span style="FONT-WEIGHT: bold" class="">
D </span>03 9909 3102 <strong class="">M</strong> 0449 561 461 <span style="FONT-WEIGHT: bold" class="">F
</span>03 8611 7946<br class="">
</font><font style="FONT-SIZE: 9pt" class=""><a href="mailto:a.kitchen@xi.com.au" class="">a.kitchen@xi.com.au</a> |
</font><a href="http://www.xi.com.au/" class=""><font style="FONT-SIZE: 9pt" class="">www.xi.com.au</font></a></p>
</td>
</tr>
</tbody>
</table><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt" class=""><span style="FONT-FAMILY: 'Calibri'; FONT-SIZE: 10pt" class=""></span> </p><div style="margin-top: 0pt; margin-bottom: 0pt;" class=""><span style="FONT-FAMILY: 'Calibri'; FONT-SIZE: 10pt" class=""><span id="cid:channel_select_87px_225_rgb432b62"><channel_select_87px_225_rgb432b62.png></span>
<span id="cid:vmw_09q4_lgo_partner_solution_provider_pro72c38d"><vmw_09q4_lgo_partner_solution_provider_pro72c38d.png></span> <span id="cid:avg_goldreseller_rgbf13451"><avg_goldreseller_rgbf13451.jpeg></span><span id="cid:propartner_logo_reg_imgcbd17e"><propartner_logo_reg_imgcbd17e.jpeg></span></span></div><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt" class=""><span style="FONT-FAMILY: 'Calibri'; FONT-SIZE: 10pt" class=""></span> </p><div style="margin-top: 0pt; margin-bottom: 0pt;" class=""><span style="FONT-FAMILY: 'Calibri'; FONT-SIZE: 10pt" class="">This email message and any attachments are the property of X Integration. The contents of this email are copyright and may also be confidential and/or legally
privileged. They are intended solely for the addressee and it is not intended that either confidentiality or privilege be waived or lost by mistaken delivery to you. Please notify us immediately and delete this communication if received in error. Consider
the environment before printing this email.</span></div>
</div>
<br class="">
</div>
_______________________________________________<br class="">AusNOG mailing list<br class=""><a href="mailto:AusNOG@lists.ausnog.net" class="">AusNOG@lists.ausnog.net</a><br class="">http://lists.ausnog.net/mailman/listinfo/ausnog<br class=""></div></blockquote></div><br class=""></div></div></body></html>