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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thanks Brendan. Were those fibre or wireless services?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Brendan Halley [mailto:brendan@halley.net.au]
<br>
<b>Sent:</b> Thursday, 8 September 2016 10:57 AM<br>
<b>To:</b> Philip Loenneker <Philip.Loenneker@tasmanet.com.au><br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Repeated NBN traffic flow issue<o:p></o:p></span></p>
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<p>I have had this issue personally at two different residences in Tasmania on multiple occasions.<o:p></o:p></p>
<p>The only fix I have found is cutting the power to the NTD for ~1 hour then connecting it again and everything seems to work normally. I haven't been able to narrow down the conditions it requires to occur as it's seemingly random.<o:p></o:p></p>
<p>Brendan<o:p></o:p></p>
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<p class="MsoNormal">On 8 Sep 2016 9:14 AM, "Philip Loenneker" <<a href="mailto:Philip.Loenneker@tasmanet.com.au">Philip.Loenneker@tasmanet.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi all,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">A regular problem we have with our fibre and wireless NBN tails is that we get what appears to be one-way traffic. We see DHCP requests from the CPE (we use IPoE),
we respond to them, but the CPE does not get the response. We have confirmed this on several occassions with packet captures at the NTD. I think we’ve had over 20 cases this year, and we appear to have gotten 4 cases in the past 24 hours. These are services
that were working fine, and suddenly stopped. Lodging tickets with NBN is usually very drawn out, with the services ending up back online eventually, with responses that range from “we detected a problem and fixed it” to “everything checked out ok, no issues”
but they mysteriously start working again. Naturally, we do things like isolation tests, port resets, change of CPE etc.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Has anyone else had any similar issues? Does anyone have any tips they can provide to help us expedite resolution to these issues? I’m sure it’s no surprise to
everyone on this list that the customers get angry at us for poor service, despite our part of the connection working correctly.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Philip</span><o:p></o:p></p>
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