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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Russell,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">We have checked that - no changes have been identified.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Unfortunately (but also fortunately!) none of the affected services are ones where we manage the CPE, so we have limited ability to
troubleshoot by changing the configuration on them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:JA">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:JA">Philip Loenneker | Network Engineer</span></b><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#ED7D31;mso-fareast-language:JA">
| TasmaNet<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray;mso-fareast-language:JA">40-50 Innovation Drive, Dowsing Point, Tas 7010, Australia<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:gray;mso-fareast-language:JA">P: 03 6165 2542 | M: 0404 097 816<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:JA"><a href="mailto:philip.loenneker@tasmanet.com.au"><span style="color:#0563C1">philip.loenneker@tasmanet.com.au</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#ED7D31"><a href="http://www.tasmanet.com.au/"><span style="color:#0563C1">www.tasmanet.com.au</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Russell Langton [mailto:russell3901@gmail.com]
<br>
<b>Sent:</b> Thursday, 8 September 2016 9:49 AM<br>
<b>To:</b> Philip Loenneker <Philip.Loenneker@tasmanet.com.au><br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Repeated NBN traffic flow issue<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi Philip,<o:p></o:p></p>
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<p class="MsoNormal">It might be worth checking in the service portal if there are any recent nbn changes against these services.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Sep 8, 2016 at 9:34 AM, Philip Loenneker <<a href="mailto:Philip.Loenneker@tasmanet.com.au" target="_blank">Philip.Loenneker@tasmanet.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">We have just had another 5 services reporting the same issue...<br>
<br>
This is in Tasmania, covering many areas of the state.<o:p></o:p></p>
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<p class="MsoNormal"><br>
-----Original Message-----<br>
From: AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>] On Behalf Of Philip Loenneker<br>
Sent: Thursday, 8 September 2016 9:21 AM<br>
To: <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Repeated NBN traffic flow issue<br>
<br>
Hi Patrick,<br>
<br>
Thanks, I had forgotten about that! The CPE's in question range from Netgear to TP-Link to Mikrotik and others. We have seen it happen with Windows devices connected directly to the NTD.<br>
<br>
Any idea if this issue ever becomes apparent after a firmware update of the NTD?<br>
<br>
The 4 services that showed this issue since yesterday all started around the same time (2pm-ish), but some are over 200km apart.<br>
<br>
Regards,<br>
Philip<br>
<br>
-----Original Message-----<br>
From: Patrick Ohearn [mailto:<a href="mailto:pat@ge3k.net">pat@ge3k.net</a>]<br>
Sent: Thursday, 8 September 2016 9:15 AM<br>
To: Philip Loenneker <<a href="mailto:Philip.Loenneker@tasmanet.com.au">Philip.Loenneker@tasmanet.com.au</a>><br>
Cc: <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Repeated NBN traffic flow issue<br>
<br>
Hi Philip,<br>
<br>
See Matt Carter's thread from Dec 2015 - <a href="http://lists.ausnog.net/pipermail/ausnog/2015-December/033838.html" target="_blank">
http://lists.ausnog.net/pipermail/ausnog/2015-December/033838.html</a><br>
<br>
This issue was resolved with NBN updating firmware on NTD'd early this year. I wonder if this bug has been re-introduced again in recent firmware updates.<br>
<br>
On 8 September 2016 at 09:13, Philip Loenneker <<a href="mailto:Philip.Loenneker@tasmanet.com.au">Philip.Loenneker@tasmanet.com.au</a>> wrote:<br>
> Hi all,<br>
><br>
><br>
><br>
> A regular problem we have with our fibre and wireless NBN tails is<br>
> that we get what appears to be one-way traffic. We see DHCP requests<br>
> from the CPE (we use IPoE), we respond to them, but the CPE does not<br>
> get the response. We have confirmed this on several occassions with<br>
> packet captures at the NTD. I think we’ve had over 20 cases this year,<br>
> and we appear to have gotten 4 cases in the past 24 hours. These are<br>
> services that were working fine, and suddenly stopped. Lodging tickets<br>
> with NBN is usually very drawn out, with the services ending up back<br>
> online eventually, with responses that range from “we detected a<br>
> problem and fixed it” to “everything checked out ok, no issues” but<br>
> they mysteriously start working again. Naturally, we do things like isolation tests, port resets, change of CPE etc.<br>
><br>
><br>
><br>
> Has anyone else had any similar issues? Does anyone have any tips they<br>
> can provide to help us expedite resolution to these issues? I’m sure<br>
> it’s no surprise to everyone on this list that the customers get angry<br>
> at us for poor service, despite our part of the connection working correctly.<br>
><br>
><br>
><br>
> Regards,<br>
><br>
> Philip<br>
><br>
><br>
> _______________________________________________<br>
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><br>
<br>
<br>
<br>
--<br>
Email: <a href="mailto:pat@ge3k.net">pat@ge3k.net</a><br>
IM: <a href="mailto:pat@ge3k.net">pat@ge3k.net</a><br>
Site: <a href="http://ge3k.net" target="_blank">http://ge3k.net</a><br>
<br>
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