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<p class="MsoNormal">Hi Paul,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Take a look at ConnectWise it may work for you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">David Vidos<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">NOVA iT GROUP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Melbourne - Australia<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-AU"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>paul+ausnog@oxygennetworks.com.au<br>
<b>Sent:</b> Wednesday, 24 August 2016 9:07 AM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> [AusNOG] ISP/MSP/CSP Order Management Software<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Morning all, just wondering what people use for order management these days ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We currently have a mix of stuff for billing, call rating, accounting etc which works OK, but I really yearn for something that can be the glue between the sales, provisioning and installation processes.<o:p></o:p></p>
<p class="MsoNormal">For example when a customer places a hosted PBX order there are a couple of components in that such as ordering the hardware, provisioning the hardware, provisioning the back end, delivering the hardware and maybe installing the hardware.<o:p></o:p></p>
<p class="MsoNormal">Then there is such things as some hardware may be in stock and some isn’t so it needs to be ordered and that process managed as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As we are an ISP and we sell hardware and software as well and have a range of different services that have different requirements for provisioning and installation I keep finding myself looking for something which can help me manage the
end to end process better.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any suggestions on what might pull these requirements together apart from custom written stuff ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There are plenty of products that do CRM, plenty that do billing, but I really need something to pull it all together better and make for a smoother and less error prone process.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">Paul<o:p></o:p></p>
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