<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div><blockquote type="cite" class=""><div dir="ltr" class=""><div class="">I have a bit of a tricky one. I have a client who has their DNS hosted with Route 53. The client has changed a few IT providers they don't know which account was setup (seems that it wasn't a generic admin@)</div><div class=""><br class=""></div><div class="">Is anyone able to point me to someone or something that might be able to get me access to their DNS to make some adjustments?</div></div></blockquote></div><div class=""><br class=""></div><div class="">There are two types of users that can log into your AWS Account:</div><div class="">Root Credentials - the Amazon account that signed up for the account</div><div class="">IAM Users - Users set up from your AWS directory which may or may not hang off another (AD or otherwise) directory</div><div class=""><br class=""></div><div class="">It sounds like you haven’t had any luck with the former.</div><div class="">If your provider was following best practices, you should have some credentials for the latter.</div><div class=""><br class=""></div><div class="">IAM logins are pretty easy to find in email, because you usually want to use a vanity URL to access them:</div><div class=""><a href="https://vanityname.signin.aws.amazon.com/console" class="">https://VANITYNAME.signin.aws.amazon.com/console</a></div><div class=""><br class=""></div><div class="">So searching emails for “<a href="http://signin.aws.amazon.com" class="">signin.aws.amazon.com</a>” might help dig up the IAM account.</div><div class="">Assuming the account was registered to your company, you can reach out to AWS for assistance.</div><div class=""><br class=""></div><div class="">If you’ve had multiple providers, it’s worth bearing in mind that multiple AWS accounts can host the same zone.</div><div class="">Only when the name servers in the Route53 control panel match the ones set on the registrar will you be confident you’ve got the right account.</div><div class=""><br class=""></div><div class="">Obviously if you’ve registered the domain through amazon you’ll see this under “Registered Domains” in Route53.</div><div class=""><br class=""></div><div class="">Hope this helps :)</div><div class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><br class="">Will Dowling<br class=""><br class=""></div></div></body></html>