<div dir="ltr">Coming back on subject a little we are looking to define our process and align more with the industry levels. Being that we are an MSP the industry Level 1, 2 etc. don't clearly apply or match the skills required 100%<div><br></div><div>I'm keen to see what others classify their Levels as and what the requirements of meeting these levels are.</div><div><br></div><div>Currently we run a Level 1 & Level 2 model which match the industry Level 2 & 3 somewhat so demonstrating these to potential employees is confusing and frustrating at times.</div><div><br></div><div>Reference: <a href="https://en.wikipedia.org/wiki/Technical_support#Multi-tiered_technical_support">https://en.wikipedia.org/wiki/Technical_support#Multi-tiered_technical_support</a></div><div><br></div><div>Do many agree with these levels?</div><div><br></div><div>TIA.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, May 16, 2016 at 1:15 PM, Thomas Cuthbert <span dir="ltr"><<a href="mailto:tcuthbert90@gmail.com" target="_blank">tcuthbert90@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span class=""><blockquote style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex" class="gmail_quote"><div class="gmail_default" style="font-family:tahoma,sans-serif;display:inline"></div><span style="font-size:12.8px">I’ve almost concluded that if you want a career in this space, at the moment, it’ll be up to you to find a niche position that suits your skill set.</span></blockquote><div> <span style="font-family:tahoma,sans-serif"></span></div></span><div class="gmail_default" style="font-family:tahoma,sans-serif">Or relocate to where companies require talent over COTS tools. Which as has been the theme to my career progression over the last 3 years.</div></div><div class="gmail_extra"><br clear="all"><div><div><div dir="ltr"><div><div dir="ltr"><pre><br>Regards,<br><br>Thomas Cuthbert</pre></div></div></div></div></div><div><div class="h5">
<br><div class="gmail_quote">On Mon, May 16, 2016 at 9:38 AM, Tim Raphael <span dir="ltr"><<a href="mailto:raphael.timothy@gmail.com" target="_blank">raphael.timothy@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div>Exactly, DevOps is a different slant on the modern “infrastructure as code” idea when compared to “NetOps”. Although a new and hardly used term, NetOps is probably the best description of the specialised knowledge that comes with networks and automating them. There are plenty of people talking about NetOps but few job adverts asking for it. </div><div><br></div><div>I’ve almost concluded that if you want a career in this space, at the moment, it’ll be up to you to find a niche position that suits your skill set.</div><span><font color="#888888"><div><br></div><div>- Tim</div><br></font></span><div><blockquote type="cite"><div><div><div>On 16 May 2016, at 9:34 AM, Will Dowling <<a href="mailto:will@autodeist.com" target="_blank">will@autodeist.com</a>> wrote:</div><br></div></div><div><div><div><div style="word-wrap:break-word"><div><blockquote type="cite">Although this appears to have gone off on a tangent, to bring it back to Cameron's original question: Where is the best place to get a consensus on the state of the industry with regard to this particular skill set?<br></blockquote><br></div><div>+1 from someone who considers himself someone with this skill set and is confused by the market :(</div><div><br></div><div>Unless you’re working with a big enough content provider (e.g.: Googles’ “Network Systems Engineer” positions mentioned as AusNOG), people are probably hiring this as “DevOps” with all the pain that comes along with a buzzword title.</div><div><br></div><div>NoOps is the latest one, though I haven’t seen any jobs in AU for this yet - but is probably more targeted towards consumers of networks than anyone on this list.</div><div><br></div><div>Otherwise (and more often than not) it sounds like personal connections are still king for this space.</div><div><br></div><div>Forget it if you’re looking to be in the architecture/design/leadership side of this (and even more if you’re based in WA).</div><div><br></div><div>Happy to be proven wrong :) </div><div>
<div style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><br><br>Will Dowling<br><br>E: <a href="mailto:will@autodeist.com" target="_blank">will@autodeist.com</a></div>
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