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Wouldn't this be a job for the customer who either owns the 4G
service or owns the HFC service to call their tech support
(Telstra)? AusNOG is not tech-support, or shortcut to higher level
techs.<br>
<br>
<div class="moz-cite-prefix">On 01/12/15 16:54, Daniel wrote:<br>
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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re unable to connect from Telstra 4G
network devices to a particular Bigpond HFC IP range since the
respective cable area (SA 5066) was upgraded with new
routers/address blocks etc last week.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Working ok prev 12+ months, and others have
independently discovered this new fault condition.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From the tracert below looks like the
problem may be around 203.50.116.103 & 58.160.251.6?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a http test service open on an IP in
the affected HFC IP address block – connections to this page
time out over 4G but fine from all other sources that we’ve
tried so far. Will supply this IP off list to assist with
replication.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any at Telstra network guys able to assist?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Daniel.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tracert from Telstra ADSL service ->
Bigpond Cable Modem Public IP (connection succeeds)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">--- SNIP ---<o:p></o:p></p>
<p class="MsoNormal">9 107 ms 118 ms 103 ms
bundle-ether1.way-edge902.adelaide.telstra.net [203.50.11.153]<o:p></o:p></p>
<p class="MsoNormal">10 117 ms 127 ms 103 ms 203.50.116.103<o:p></o:p></p>
<p class="MsoNormal">11 98 ms 121 ms 91 ms 58.160.251.6<o:p></o:p></p>
<p class="MsoNormal">--- SNIP ---<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tracert from 4G Device -> Bigpond Cable
Modem Public IP (connection fails)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">--- SNIP ---<o:p></o:p></p>
<p class="MsoNormal">7 70 ms 26 ms 27 ms
bundle-ether1.way-edge902.adelaide.telstra.net [203.50.11.153]<o:p></o:p></p>
<p class="MsoNormal">8 108 ms 26 ms 26 ms 203.50.116.103<o:p></o:p></p>
<p class="MsoNormal">9 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal">--- SNIP ---<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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