<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We’re unable to connect from Telstra 4G network devices to a particular Bigpond HFC IP range since the respective cable area (SA 5066) was upgraded with new routers/address blocks etc last week.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Working ok prev 12+ months, and others have independently discovered this new fault condition.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From the tracert below looks like the problem may be around 203.50.116.103 & 58.160.251.6?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a http test service open on an IP in the affected HFC IP address block – connections to this page time out over 4G but fine from all other sources that we’ve tried so far. Will supply this IP off list to assist with replication.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any at Telstra network guys able to assist?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Daniel.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Tracert from Telstra ADSL service -> Bigpond Cable Modem Public IP (connection succeeds)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--- SNIP ---<o:p></o:p></p><p class=MsoNormal>9 107 ms 118 ms 103 ms bundle-ether1.way-edge902.adelaide.telstra.net [203.50.11.153]<o:p></o:p></p><p class=MsoNormal>10 117 ms 127 ms 103 ms 203.50.116.103<o:p></o:p></p><p class=MsoNormal>11 98 ms 121 ms 91 ms 58.160.251.6<o:p></o:p></p><p class=MsoNormal>--- SNIP ---<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Tracert from 4G Device -> Bigpond Cable Modem Public IP (connection fails)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--- SNIP ---<o:p></o:p></p><p class=MsoNormal>7 70 ms 26 ms 27 ms bundle-ether1.way-edge902.adelaide.telstra.net [203.50.11.153]<o:p></o:p></p><p class=MsoNormal>8 108 ms 26 ms 26 ms 203.50.116.103<o:p></o:p></p><p class=MsoNormal>9 * * * Request timed out.<o:p></o:p></p><p class=MsoNormal>--- SNIP ---<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>