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<div class="moz-cite-prefix">Currently using Coverge ICT. Originally
this particular user was having issues. It's improved somewhat now
they have had their techs look at it. The remote staff worker has
been working with them and says their tech support is awesome.<br>
<br>
They have upgraded her DSL and we're now operating pretty well
overall. We still have latency issues / packetloss from time to
time. ConvergeICT offered FTTP service to be installed within 60
days for not a lot more money. I'm going to monitor their network
from here and if it proves reliable order that service in.<br>
<br>
I'm also thinking perhaps this will improve when SMW3 comes back
online - but who knows how long that will stay up before another
break?<br>
<br>
Changing the routing from our side to go via AAPT/TPG/TATA (via
hong kong) didn't seem to change the situation. Vocus takes us via
LA at the moment.<br>
<br>
I'll ask around about Globe as well. Sounds like you've got some
good experience with them! <br>
<br>
L<br>
<br>
<br>
On 13/11/2015 11:18 am, Chris wrote:<br>
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On 13/11/2015 8:05 AM, Luke Iggleden wrote:<br>
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<div class="moz-cite-prefix">I've heard too many horror stories
about certain open source SIP servers being compromised and
bills into the 10's of thousands for having relaxed security.
Ideally we want to keep these boxes locked down as much as
possible.<br>
<br>
We did look to GeoBlock the rest of the world and only accept
known prefixes from the ISP's that were being used by the
CGNAT boxes, but the audio never makes it back to the DSL tail
in the remote location so a tunnel was the only option.<br>
<br>
I'm thinking PLDT will be the only choice we will accept from
now on. That seems to be a general consensus.<br>
<br>
PLDT has a fibre option as well we could insist on, but it
narrows the scope of workers.<br>
<br>
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FWIW I have a PLDT fibre and Globe fibre service (for business,
not home).<br>
<br>
PLDT has consistently been a pain to deal with. Over the last few
weeks packet loss has averaged about 15% to Australia during
business hours (starts around 8AM and goes on to about 6PM). I
have been waiting for months for them to get BGP peering setup.
Getting PTR records set on IP's that are assigned to us from them
took two meetings and a few weeks for them to actually apply it.
This graph was from just over a week ago showing the ramp up: <a
moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://i.imgur.com/0xZSTS1.png"><a class="moz-txt-link-freetext" href="http://i.imgur.com/0xZSTS1.png">http://i.imgur.com/0xZSTS1.png</a></a>
(this test point is in Singapore).<br>
<br>
Globe has been the better of the two, any issues promptly get
fixed, latency is constantly lower to Australia and in general it
has been more reliable. They have also set up everything I have
wanted with minimal fuss, I have not had to email or call the
account manager every single day to get things done.<br>
<br>
I have also used PLDT and Globe DSL services at home and Globe has
also been better, I got rid of PLDT and just stuck with Globe in
the end. You can get a static IP allocation for an extra 800PHP or
so a month. They will not assign a normal public IP (dynamic) to a
home DSL service though, it will be CGNAT unless you purchase the
static IP.<br>
<br>
Maybe its different in Manila but that has been my experience in
Cebu.<br>
<br>
I have heard good things about Converge ICT but I have not tried
them myself. <br>
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