<div dir="ltr">Hi James, <div><br></div><div>IPSEC backup has been stable for us since the 25th of September. The problem also started on the 17th for us.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 28, 2015 at 1:04 PM, James Christopher Murty <span dir="ltr"><<a href="mailto:james.murty@winning.com.au" target="_blank">james.murty@winning.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Hi Mark,<div><br></div><div>I'm wondering if you are still having issues with your IPSec connection?<div><br></div><div>we similarly have a direct connect primary with an IPSEC backup which has been flapping as often as every 40 minutes since the 17th of September</div><div><br></div><div>in our case the ISP is PACNET/Telstra</div><div><br></div><div>AWS don't seem to be that concerned in investigating - fortunately the primary has been solid.</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>- james</div></font></span><div><div class="h5"><div><br></div><div><br><div><blockquote type="cite"><div>On 23 Sep 2015, at 8:01 pm, Mark Anthony Delfin <<a href="mailto:mark@delfin.me" target="_blank">mark@delfin.me</a>> wrote:</div><br><div><div dir="ltr">We have an AWS direct connect on Global Switch via NTT and its been rock solid. As a backup, we have the VPN/IPsec connection which uses PIPE/AAPT for internet. The VPN connection has been stable for quite some time but for the last week, one of the VPN tunnels goes down from time to time.</div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Sep 19, 2015 at 1:47 PM, Chad Kelly <span dir="ltr"><<a href="mailto:chad@cpkws.com.au" target="_blank">chad@cpkws.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span>On 9/19/2015 12:00 PM, <a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">ausnog-request@lists.ausnog.net</a> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi folks,<br>
><br>
>We've had direct connect for a while through AWS and Global Switch (we're<br>
>a PIPE (so TPG)) customer and got it organised through them.<br>
</blockquote>
<br></span>
Have a chat to you're account manager at TPG. They should be able to sort something out.<br>
AAPT provide this service as well, but as they are now owned by TPG its TPG that now handle all service requests.<br>
Because of the contracts for these services that TPG have in place you need to go through the account managers at TPG and they can place a request with AWS.<br>
You could always sign up as a direct customer of AWS and become a partner, that way you get direct support from AWS without the middle men, or if you want support from an Australian provider, talk to the Megaport guys as they offer these services as well.<br>
But if you still have a bit to go on your agreement with TPG maybe chat to the account managers first.<br>
Regards Chad.<span><font color="#888888"><br>
<br>
<br>
-- <br>
Chad Kelly<br>
Manager<br>
CPK Web Services<br>
web <a href="http://www.cpkws.com.au/" rel="noreferrer" target="_blank">www.cpkws.com.au</a><br>
phone 03 9013 4853</font></span><div><div><br>
<br>
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