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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hello!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>The new bugfix releases are definitely a big improvement on previous that’s for sure! :-D<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Regarding ‘certified consultants’, though, we generally get a good, direct response from the MT teams, and although first point of call is via the email help desk, we can usually get some escalation to happen when it needs to – especially since we are dealing with them on a regular basis, and we get to know their team, and they get to know ours :-}<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>In the end, the most effective way to get a problem addressed is to properly diagnose and research the problem behaviour – and when you can’t afford to put the time and effort required into that task, MikroTik Certified Consultants are often your best resource! :)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><declare>My professional opinion, as a MikroTik Certified Consultant – and AU distributor ;)</declare><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Cheers, Mike.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Joseph Goldman<br><b>Sent:</b> Monday, 24 August 2015 4:07 PM<br><b>To:</b> Andrew Cox <andrew.cox@bigair.net.au><br><b>Cc:</b> ausnog@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Looks like a total beast but would you dare run your core network on it?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>It can also be frustrating as bugfixes were released on new versions so in some cases you were stuck either living with a bug or upgrading to an unknown release.<br><br>Luckily they have been listening a lot to the community of late and have started a bugfix/current/releasecandidate option in upgrading so you dont have to upgrade fully to get the critical bug fixes.<br><br>It really sounds like they are getting a lot of their processes perfected and hopefuly ROSv7 should bring a lot more trust & stability to the whole platform.<br><br>It would be good also if they released support contracts with a comparable TAC with engineers that can delve deep under the software and give real answers, they refer off to certified consultants still at the moment and the big trouble with that is its easy to know as much as the consultants if you follow the forums closely with the various bug reports (and they'll be forced to refer you back to mikrotiks free email support if it truly is a bug).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>