<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">On 24 Jul 2015, at 1:45 pm, Dino Sosic <<a href="mailto:Dino.Sosic@datacom.com.au" class="">Dino.Sosic@datacom.com.au</a>> wrote:<br class=""><div><blockquote type="cite" class=""><font face="Calibri, sans-serif" class=""><span style="font-size: 11pt;" class="">I’ve asked Optus to log a fault with AAPT but it takes a while to get someone from Optus to do it for me. [ </span><span style="font-size: 15px;" class="">…</span><span style="font-size: 11pt;" class=""> ]</span></font><br class=""><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I guess I have no choice but to wait for someone at Optus to help me log a fault. Quite bad that there is no NOC you can reach for these high level stuff.</div></div></div></blockquote><br class=""><br class=""></div><div>Choose an ISP whose support capability is better aligned with your business requirements?</div><div><br class=""></div><div>(AusNOG isn’t your support, fwiw. But you pay Optus, they actually are)</div><div><br class=""></div><div> - mark</div><div><br class=""></div><div><br class=""></div><br class=""></body></html>