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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">If you’re paying a small fortune for virtual server hosting and your entire business or a large amount of customers has been down since
0715 and you are not being provided an ETA then I think you would want answers as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kindest Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">Nathan Brookfield (VK2NAB)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">Chief Executive Officer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">Simtronic Technologies Pty Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">Local:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91"> (02) 4749 4949
<b>|</b> <b>Fax:</b> (02) 4749 4950 <b>|</b> <b>Direct:</b> (02) 4749 4951<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">Web</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365F91">:
<a href="http://www.simtronic.com.au/"><span style="color:#365F91">http://www.simtronic.com.au</span></a>
<b>|</b> <b>E-mail</b>: <a href="mailto:nathan.brookfield@simtronic.com.au"><span style="color:#365F91">nathan.brookfield@simtronic.com.au</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Joseph Goldman<br>
<b>Sent:</b> Wednesday, 24 June 2015 11:24 AM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Zettagrid Sydney Offline<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">As far as customer updates go mid-crisis, I believe the status page is more than detailed - an RFO should be expected after the fact, but mid-outage I think as much info as they've given you is as much info
as you could really expect!<o:p></o:p></p>
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<p class="MsoNormal">On 24/06/15 11:11, James Cunningham wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi All,<o:p></o:p></p>
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<p class="MsoNormal"><br>
Does anyone have any information on the massive outage that Zettagrid are having in Sydney at the moment? No answer from their support phone number, and emails are going unanswered.<br>
<br>
Apparantly all of their VMs in their Sydney data centre are offline because of hardware failure on their SAN.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://status.zettagrid.com/">http://status.zettagrid.com/</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We have about 20 customer servers there, and they are all offline, and our helpdesk can't handle all the screaming customers we have at the moment.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">So much for redundancy....<o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>AusNOG mailing list<o:p></o:p></pre>
<pre><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><o:p></o:p></pre>
<pre><a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></pre>
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<p class="MsoNormal"><o:p> </o:p></p>
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