<html>
<head>
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type">
</head>
<body bgcolor="#FFFFFF" text="#000000">
<div class="moz-cite-prefix"><br>
Just had a call from Exetel. Optus have washed their hands of it
and advised us to terminate the service, they won't respond any
further to the issue!<br>
<br>
Oh well, back to the drawing board! <br>
<br>
It just had me as to what would cause both services to be affected
at the same time, ie 4/1/2015 at 9:22am both stopped working as
expected. <br>
<br>
Now my client with be without any service at all for 2 weeks while
everything gets torn-down and we pop them back on Telstra infra.
If he is willing to stay! Apparently we can't do an in-place
churn for some reason. <br>
<br>
Cheers for those that had thoughts, but the closed minds won in
the end! <span class="moz-smiley-s1"><span> :-) </span></span><br>
<br>
Cheers,<br>
<br>
Mal<br>
<br>
<br>
<br>
<br>
<br>
On 19/01/2015 4:31 PM, Scott Wilson wrote:<br>
</div>
<blockquote
cite="mid:CA+FcmNsVxvFjCDwYpASBu7A83iGBJWhFCQRjNs2_GokFEHP0=g@mail.gmail.com"
type="cite">
<div dir="ltr">Mal,
<div><br>
</div>
<div>Sounds like you've got a couple of different problems. For
LD, sounds like you've been dumped - the old telstra test
number to readback LD preselection (12711) might give you some
insights. I haven't worked for them in a few years, but
calling the telstra call centre and asking them to reverse
preselection might do the trick? I'd also keep an eye out for
the local call provider being changed, there's some real
cowboys out there who will do all sorts of things to take over
a service. (source: I used to do tech support for one of
them...)</div>
<div><br>
</div>
<div>DSL is probably being delivered via Spectrum Share, and (in
theory) they shouldn't be connecting you without conducting a
SQ test first - so failing you retroactively is a bit of
fuckery. Escalate or set the TIO on them, it's pretty poor
service to say "oh, you shouldn't have that in the first
place" while continuing to take your money.</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On 19 January 2015 at 15:21, TWIG
Solutions <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:support@twig.com.au" target="_blank">support@twig.com.au</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex"><br>
I guess its all just a different mindset... I pride myself
on providing utmost customer support no matter the cost as
it will come back and reward you later.<br>
<br>
But anyway, TIO will be absolute last resort for my client.
I was mainly hoping someone here will have a thought as to
what will cause the issue, my last involvement with any
Exchange gear was back in AXE days.<br>
<br>
So I hoped and ex or current Optus staffie is here and had
seen the issue before. Its Optus refusing to investigate,
not Exetel.<br>
<br>
Its a pity as I had hoped to migrate another 2 companies
owned by this client across, but now I think he is too
scared!<br>
<br>
<br>
Mal
<div class="HOEnZb">
<div class="h5"><br>
<br>
<br>
On 19/01/2015 11:58 AM, Mark ZZZ Smith wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
So I'm sure Exetel's services are much cheaper than
Telstra's, and now you know how they're achieving
that. In an industry with a lot of competition (206
ISPs currently in Australia according to Whirlpool),
you should always be getting close to what you pay
for.<br>
<br>
Going by some of the stories on Exetel on Whirlpool,
it seems their margins are so thin that if you TIO
them, they punt you as a customer because you're
pretty close to not being profitable for them any
more. While I personally don't think that is the right
way to handle a customer having trouble with your
organisation, I can understand Exetel's point of view
- they want to offer really cheap prices, and
therefore have slim margins, and the TIO process of
dealing with an unhappy customer becomes a significant
cost.<br>
<br>
________________________________<br>
From: TWIG Solutions <<a moz-do-not-send="true"
href="mailto:support@twig.com.au" target="_blank">support@twig.com.au</a>><br>
To: <a moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net"
target="_blank">ausnog@lists.ausnog.net</a><br>
Sent: Monday, 19 January 2015, 10:24<br>
Subject: [AusNOG] ADSL/Voice issue, Baffled..<br>
<br>
<br>
<br>
Hi All,<br>
Hopefully someone out there has had a similar
problem,<br>
or can advise how best to guide the
suppliers as they can't<br>
seem to think out-side the box or
flow-chart.<br>
<br>
I had a client churn from Telstra (had been with them
for<br>
many years all fine and dandy) to Exetel
(Optus Infra) for<br>
both Voice and Data (ADSL2).<br>
<br>
Services worked fine for approx 6 weeks after churn,
no<br>
issues, client very happy with service
speeds etc on the ADSL2.<br>
<br>
Suddenly, a few weeks ago, the ADSL2 started
continually<br>
dropping out, and Voice calls could no
longer be made to<br>
non-local numbers (Long Distance call
routing failing).<br>
<br>
Tickets logged with provider (Exetel) for the issues
and the<br>
tickets promptly closed, and the reasons
given were;<br>
<br>
1. Customer chosen Telstra as LD provider, so must
get<br>
Telstra to sort it (Not the case,
Exetel/Optus is the LD<br>
provider).<br>
2. Customer is 5Km from Exchange, so tough luck,
ADSL2<br>
won't work, we will not investigate!<br>
<br>
Residents up and down the same street all have ADSL2
working<br>
fine, as did my client, but even that
does not explain why<br>
suddenly, same day, same time, Voice
calls to non-local also<br>
don't route.<br>
<br>
Does anyone know what the issue may be, or come across
it<br>
before?<br>
<br>
In my mind, it seems there is NO LD provider in the
switch<br>
hence any-non-local call fails to be
routed. But why did<br>
that interfere with the ADSL? I
remember from my old<br>
ARE/ARM days a reload of the switch port
data would cure<br>
many ills, but they won't even do any
investigation!<br>
<br>
Cheers,<br>
<br>
Mal<br>
<br>
<br>
<br>
<br>
_______________________________________________<br>
AusNOG mailing list<br>
<a moz-do-not-send="true"
href="mailto:AusNOG@lists.ausnog.net"
target="_blank">AusNOG@lists.ausnog.net</a><br>
<a moz-do-not-send="true"
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
</blockquote>
<br>
_______________________________________________<br>
AusNOG mailing list<br>
<a moz-do-not-send="true"
href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>
<a moz-do-not-send="true"
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
<br>
</body>
</html>