<div dir="ltr">Damien has already provided the correct information,<div><br></div><div>Phone the existing registrar for the form. Contact your client have them fill in the form, Once the email is updated it's as simple as processing the transfer. If your client is not the registrant (unless it is the reseller which is a major pain) you are out of luck because you do not own the domain name - Legal action against the owner if you have a good claim is usually easier than going through the AUDA.<div><br></div><div>TPP Wholesale, Synergy, Netregistry all have in place the forms to streamline this process. </div><div><br></div><div>Domain is most likely through a reseller so just look up on the whois to see the registrant and register. WAR = Crazy Domains. <br></div></div><div><br></div><div>Dealt with it many times when clients move over services - it is more reason you should ensure you are the registrant or just purchase the domain directly. One common problem I see is people put their domain name email eg. <a href="mailto:yourname@domain.com.au">yourname@domain.com.au</a> on the <a href="http://domain.com.au">domain.com.au</a> contact which is annoying as when you have issues you can't get that email through so an external email is recommended. </div><div><br></div><div>Matthew there is no ID protection on .au domains.</div><div><br></div><div>Without any additional information we have provided the best advice possible - so there is nothing else to add. </div><div><br></div><div>Jesse Fusarelli</div><div><br></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><font face="trebuchet ms, helvetica, sans-serif">Azapp IT Support and Solutions</font></div></div></div>
<br><div class="gmail_quote">On Mon, Jan 5, 2015 at 3:23 PM, ANSA SERVERS <span dir="ltr"><<a href="mailto:info@ausnetservers.net.au" target="_blank">info@ausnetservers.net.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="#0563C1" vlink="#954F72">
<div>
<p class="MsoNormal"><span style="color:#1f497d">Migrating .au domain names away requires the acceptance of the registrants consent via email. Have a look on Aus registrys website for your domain name and see who the registrant is.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">The registrants email address MUST be the email address of the registrant UNLESS ID protection has been purchased which I am not sure is offered in .au domain space<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="color:black">Regards,</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#34348d">Matthew Matters </span></b><span style="font-size:10.0pt;color:#34348d">Managing Director / CEO of Aus Net Servers Australia Pty Ltd</span><span style="font-size:10.0pt;color:#691260"><br>
</span><span style="font-size:10.0pt;color:black">Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">P <a href="tel:1300%20933%20038" value="+611300933038" target="_blank">1300 933 038</a> | M <a href="tel:0428%20028%20091" value="+61428028091" target="_blank">0428 028 091</a> | E </span><span style="color:black"><a href="https://www.ansamail.com.au/owa/redir.aspx?C=106998d21b72497a98b44c48875775bb&URL=mailto%3ammatters%40ausnetservers.net.au" target="_blank"><span style="font-size:10.0pt;color:black">mmatters@ausnetservers.net.au</span></a></span><span style="font-size:10.0pt;color:black"> |
W </span><span style="color:black"><a href="https://www.ansamail.com.au/owa/redir.aspx?C=106998d21b72497a98b44c48875775bb&URL=http%3a%2f%2fwww.ausnetservers.net.au%2f" target="_blank"><span style="font-size:10.0pt;color:black">www.ausnetservers.net.au</span></a></span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Nathan Brookfield<br>
<b>Sent:</b> Monday, 5 January 2015 2:49 PM<br>
<b>To:</b> Bradley Amm; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Forcefully Migrating Domain<u></u><u></u></span></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">I believe from my old hosting days that AuDA frowns very highly upon hosting companies having their own e-mail address attached as the registrant for the domains. When I say frowns upon, I mean that it is against
AuDA rules and in breach of the terms & conditions, they will smash the reseller for this.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">That may be the best place to start.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1f497d">Kindest Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Nathan Brookfield (VK2NAB)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Chief Executive Officer<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Simtronic Technologies Pty Ltd<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Bradley Amm [<a href="mailto:bradleyamm@cloudarific.computer" target="_blank">mailto:bradleyamm@cloudarific.computer</a>]
<br>
<b>Sent:</b> Monday, 5 January 2015 3:04 PM<br>
<b>To:</b> Nathan Brookfield; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> RE: Forcefully Migrating Domain<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Yes<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Nathan Brookfield [<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">mailto:Nathan.Brookfield@simtronic.com.au</a>]
<br>
<b>Sent:</b> Monday, 5 January 2015 12:03 PM<br>
<b>To:</b> Bradley Amm; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> RE: Forcefully Migrating Domain<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Hey Brad,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Is this a .au domain?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1f497d">Kindest Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Nathan Brookfield (VK2NAB)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Chief Executive Officer<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365f91">Simtronic Technologies Pty Ltd<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Bradley Amm<br>
<b>Sent:</b> Monday, 5 January 2015 3:00 PM<br>
<b>To:</b> <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> [AusNOG] Forcefully Migrating Domain<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hey Guys<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have an issue and need some guidance<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We have a client. They have a domain hosted by someone else.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have been trying for about 3 weeks before Christmas to get an A Record Changed and MX Records Updated. Not hard. Pretty Simple. I have emailed, Called, Emailed Again, Left Messages with their Vodafone Onhold Message Service, Called, Left
More messages. I even went to the office of said company that hosts the domain and no-one was there.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">What can I do to migrate the domain away from these amateurs?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If I try to migrate the domain it the transfer email will go the current host and I will never see it to get it approved.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I am out of ideas and need someone’s expert advice<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Bradley Amm<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Cloudarific<u></u><u></u></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Lead Cloud Guru<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Phone: <a href="tel:08%206166%206666" value="+61861666666" target="_blank">08 6166 6666</a><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Fax: <a href="tel:08%206166%206667" value="+61861666667" target="_blank">08 6166 6667</a><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Email:
<a href="mailto:bradley@cloudarific.com.au" target="_blank"><span style="color:#9454c3">bradley@cloudarific.com.au</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Gadugi",sans-serif;color:#1f497d">Internet:
<a href="http://www.cloudarific.com.au/" target="_blank"><span style="color:#9454c3">www.cloudarific.com.au</span></a></span><u></u><u></u></p>
</div></div></div>
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