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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">I got the following outage notice today:<o:p></o:p></span></p>
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<p class="MsoPlainText">Description:<o:p></o:p></p>
<p class="MsoPlainText">Company Tools<o:p></o:p></p>
<p class="MsoPlainText">Multiple staff tools are unavailable, affecting Contact Centre staff to assist customers.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Email<o:p></o:p></p>
<p class="MsoPlainText">Some customers may be unable to access email via webmail. Hosted email customers may receive an error message when attempting to log in via webmail or an email client.<o:p></o:p></p>
<p class="MsoPlainText">Broadband<o:p></o:p></p>
<p class="MsoPlainText">Some customers may be disconnected from and then unable to reconnect to the internet. Affected customers will receive a login error when attempting to authenticate.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Technical Summary:<o:p></o:p></p>
<p class="MsoPlainText">Due to weather conditions in Perth, a number of services have been lost or shut down as a precautionary measure.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Resolution:<o:p></o:p></p>
<p class="MsoPlainText">Engineers are working to restore services.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Distribution: Public<o:p></o:p></p>
<p class="MsoPlainText">Category: 1-major<o:p></o:p></p>
<p class="MsoPlainText">Status: current<o:p></o:p></p>
<p class="MsoPlainText">Affected Locations: Perth, Australia, <o:p></o:p></p>
<p class="MsoPlainText">Affected Services: Company Internal, Core Network, Account Tools, Email, Broadband,
<o:p></o:p></p>
<p class="MsoPlainText">Commencement: Monday, January 5, 2015 11:57:20<o:p></o:p></p>
<p class="MsoPlainText">Estimated Return: Monday, January 5, 2015 20:00:21<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Craig Askings<br>
<b>Sent:</b> Monday, 5 January 2015 7:50 PM<br>
<b>To:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] iiNet call Center down?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">iiNet have been having some heat issues in their Perth DC. Could well have taken down their phone system.<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.facebook.com/iiNet">https://www.facebook.com/iiNet</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 5 Jan 2015, at 7:47 pm, Daniel Pearson <<a href="mailto:dpearson@pingco.com.au">dpearson@pingco.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Just tried to call in and call center is completely down? Quite a number of services also off. Any news?<br>
<br>
Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
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