<div dir="ltr">It's been absolutely horrible since they moved to their new ticketing system. They advised last week that they're currently running a 4 day response time, so if you need something within 4 days, to get on the phone. Haven't had too much trouble getting onto them on the phone though, definitely nothing like 30 minutes on hold :(<div><br></div><div>--DG</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 3 November 2014 12:40, Joseph Goldman <span dir="ltr"><<a href="mailto:joe@apcs.com.au" target="_blank">joe@apcs.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi List,<br>
<br>
Anyone been having problems getting on to Equinix support lately? Trying to get a smart-hands going in SY1 and my email hasn't even got an initial response and I was on hold for ~30 mins before being asked to leave a voicemail. This was over an hour ago now still no call-back.<br>
<br>
Is there something big going on others might be aware of? Or is this the norm for Equinix support these days? Had no issue getting a SAR done the other day so its quite frustrating waiting for smart hands.<br>
<br>
Thanks,<br>
Joe<br>
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<p>Damien Gardner Jnr<br>VK2TDG. Dip EE. GradIEAust<br><a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <span><a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br></u></span>--<br>We rode on the winds of the rising storm,<br> We ran to the sounds of thunder.<br>We danced among the lightning bolts,<br> and tore the world asunder</p></div></div>
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