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<div>Hi Jared</div>
<div>The Uecomm NOC number is 1800707447. The Tier 1 engineers who answer the calls are extremely capable and have both functional and hierarchical escalation processes in place.</div>
<div>Regards</div>
<div>Paul<br>
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On 30 Oct 2014, at 10:29 pm, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
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Does anyone have a good escalation point in Uecomm/Optus? we are not getting anywhere with their NOC :(</div>
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Seems they don't care that a transmission card has failed for the second time in < 5 days!</div>
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<div class="gmail_quote">On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <span dir="ltr">
<<a href="mailto:nick.pratley@serversaustralia.com.au" target="_blank">nick.pratley@serversaustralia.com.au</a>></span> wrote:<br>
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<div dir="ltr">Hey all,
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<div>Just wondering if anyone else has lost anything Optus / Uecomm tonight? </div>
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<div>We've a circuit that went dark (weird saying, for dark fibre) at 4.30ish between Tuggerah and Equinix SY1.</div>
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<div>52% packet loss and <1Mbit throughput on a 1G link.</div>
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<div>Longer than normal hold times to their NOC makes me wonder if anyone else is suffering from this.</div>
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<div>+1 for redundancy :)</div>
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<div>Cheers</div>
<span class="HOEnZb"><font color="#888888">
<div>Nick</div>
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