<div dir="ltr"><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif;color:rgb(0,0,0);display:inline">30+ Hours outages, also removing Ausnog, sorry everyone!</div><font face="yw-38d9caf855b5e04dc775b39cc0ede35018e8528d-b8517c37200060cdcda2deec18a632a4--o" style></font></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Oct 30, 2014 at 11:15 PM, Jared Hirst <span dir="ltr"><<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">and a RFO for the 2 other 30+ outages?</div><font face="yw-38d9caf855b5e04dc775b39cc0ede35018e8528d-076186843a2382deae446f47bdd2f5ed--o"></font></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Oct 30, 2014 at 11:12 PM, Ramsay, Paul <span dir="ltr"><<a href="mailto:pramsay@uecomm.com.au" target="_blank">pramsay@uecomm.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>Thanks Jared, I will follow up personally and will also request a RFO</div>
<div>Regards</div><span><font color="#888888">
<div>Paul<br>
<br>
</div></font></span><div><div>
<div><br>
On 30 Oct 2014, at 11:10 pm, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
I asked for this 5 hours ago, still waiting!</div>
<font face="yw-38d9caf855b5e04dc775b39cc0ede35018e8528d-89819217708f6c728b16a550d1709066--o"></font></div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Oct 30, 2014 at 11:09 PM, Ramsay, Paul <span dir="ltr">
<<a href="mailto:pramsay@uecomm.com.au" target="_blank">pramsay@uecomm.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>Hi Nathan</div>
<div>I called the NOC and requested a hierarchical escalation to your incident which they are currently acting on so they should be in touch shortly with an update. Please contact me off list to discuss further should you wish. You can also email noc@uecomm.</div>
<div>Regards</div>
<span><font color="#888888">
<div>Paul<br>
<br>
</div>
</font></span>
<div>
<div>
<div><br>
On 30 Oct 2014, at 10:52 pm, Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div>Paul,</div>
<div><br>
</div>
<div>This is news to us because that number is where we have been calling and either they are dropping the ball or Optus are when it is being escalated.<br>
<br>
<div>Kindest Regards,</div>
Nathan Brookfield
<div><br>
<div>Chief Executive Officer</div>
<div><span style="font-size:13pt">Simtronic Technologies Pty Ltd</span></div>
<div><span style="font-size:13pt"><br>
</span></div>
<div>Web: <a href="http://simtronic.com.au" target="_blank">http://simtronic.com.au</a></div>
<div>Phone: <a href="tel:1300%20592%20330" value="+611300592330" target="_blank">
1300 592 330</a></div>
<div>Fax: <a href="tel:%2802%29%204749%204950" value="+61247494950" target="_blank">
(02) 4749 4950</a></div>
</div>
</div>
<div><br>
On 30 Oct 2014, at 22:50, Ramsay, Paul <<a href="mailto:pramsay@uecomm.com.au" target="_blank">pramsay@uecomm.com.au</a>> wrote:<br>
<br>
</div>
<div>
<div>Hi Jared</div>
<div>The Uecomm NOC number is <a href="tel:1800707447" value="+611800707447" target="_blank">
1800707447</a>. The Tier 1 engineers who answer the calls are extremely capable and have both functional and hierarchical escalation processes in place.</div>
<div>Regards</div>
<div>Paul<br>
<br>
</div>
<div><br>
On 30 Oct 2014, at 10:29 pm, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Does anyone have a good escalation point in Uecomm/Optus? we are not getting anywhere with their NOC :(</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
<br>
</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Seems they don't care that a transmission card has failed for the second time in < 5 days!</div>
<font face="yw-38d9caf855b5e04dc775b39cc0ede35018e8528d-6630220ab41fb818ee8849fab7191170--o"></font>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <span dir="ltr">
<<a href="mailto:nick.pratley@serversaustralia.com.au" target="_blank">nick.pratley@serversaustralia.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Hey all,
<div><br>
</div>
<div>Just wondering if anyone else has lost anything Optus / Uecomm tonight? </div>
<div><br>
</div>
<div>We've a circuit that went dark (weird saying, for dark fibre) at 4.30ish between Tuggerah and Equinix SY1.</div>
<div><br>
</div>
<div>52% packet loss and <1Mbit throughput on a 1G link.</div>
<div><br>
</div>
<div>Longer than normal hold times to their NOC makes me wonder if anyone else is suffering from this.</div>
<div><br>
</div>
<div>+1 for redundancy :)</div>
<div><br>
</div>
<div>Cheers</div>
<span><font color="#888888">
<div>Nick</div>
<div>
<div>
<div>
<div dir="ltr"></div>
</div>
</div>
</div>
</font></span></div>
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<h1 style="font-size:16px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:5px">
Jared Hirst</h1>
<h6 style="font-size:12px;font-weight:normal;color:rgb(104,104,104);margin-top:0px;margin-bottom:5px">
Chief Executive Officer</h6>
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<span style="color:rgb(83,83,83)">Office Address:</span> 2/2 Teamster Close, Tuggerah NSW 2259 <br>
<span style="color:rgb(83,83,83)">Postal Address:</span> PO Box 3187, Tuggerah NSW 2259 <br>
<span style="color:rgb(83,83,83)">Phone:</span> <a href="tel:%2B61%202%208115%208801" value="+61281158801" target="_blank">+61 2 8115 8801</a> | Network Ops: <a href="tel:%2B61%202%208115%208850" value="+61281158850" target="_blank">+61 2 8115 8850</a> | Main Switch: <a href="tel:%2B61%202%208115%208888" value="+61281158888" target="_blank">+61 2 8115 8888</a> <br>
<span style="color:rgb(83,83,83)">Web:</span> <a href="http://www.serversaustralia.com.au" target="_blank">www.serversaustralia.com.au</a></p>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#fff" style="color:rgb(135,167,164);font-family:Arial,Helvetica,sans-serif;font-size:12px;padding:40px 10px"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><h1 style="font-size:16px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:5px">Jared Hirst</h1><h6 style="font-size:12px;font-weight:normal;color:rgb(104,104,104);margin-top:0px;margin-bottom:5px">Chief Executive Officer</h6></td></tr></tbody></table></td></tr><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><p style="color:rgb(115,115,115);font-size:10px;font-family:Arial,Helvetica,sans-serif;margin-top:0px;line-height:16px"><span style="color:rgb(83,83,83)">Office Address:</span> 2/2 Teamster Close, Tuggerah NSW 2259 <br><span style="color:rgb(83,83,83)">Postal Address:</span> PO Box 3187, Tuggerah NSW 2259 <br><span style="color:rgb(83,83,83)">Phone:</span> <a href="tel:%2B61%202%208115%208801" value="+61281158801" target="_blank">+61 2 8115 8801</a> | Network Ops: <a href="tel:%2B61%202%208115%208850" value="+61281158850" target="_blank">+61 2 8115 8850</a> | Main Switch: <a href="tel:%2B61%202%208115%208888" value="+61281158888" target="_blank">+61 2 8115 8888</a> <br><span style="color:rgb(83,83,83)">Web:</span> <a href="http://www.serversaustralia.com.au" target="_blank">www.serversaustralia.com.au</a></p></td></tr></tbody></table></td></tr><tr><td style="padding-top:10px;padding-bottom:10px"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td width="100px" style="width:100px;border-right-width:1px;border-color:rgb(117,153,207);border-right-style:solid"><a href="http://serversaustralia.com.au/" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/sau-logo.png" height="90" width="90" alt="Servers Australia - Logo "></a></td><td valign="middle" style="padding-left:20px"><a href="https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform" title="Online Survey" style="text-decoration:none" target="_blank"><h2 style="font-size:14px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:2px">How are we doing?</h2><h6 style="font-size:10px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:10px">please click here to tell Servers Australia - We‘re listening</h6></a><a href="http://www.facebook.com/ServersAustralia" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/facebook-logo.png" height="24" width="24" alt="Find Us on Facebook"></a> <a href="http://twitter.com/serversau" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/twitter-logo.png" height="24" width="24" alt="Follow us on Twitter"></a> <a href="https://plus.google.com/112681060777876559914" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/gplus-logo.png" height="24" width="24" alt="Follow us on Google"></a></td></tr></tbody></table></td></tr><tr><td><table><tbody><tr><td><p style="color:rgb(115,115,115);font-size:8px;font-family:Arial,Helvetica,sans-serif;margin-top:10px;line-height:16px"><strong style="color:rgb(0,0,0)">Notice:</strong> This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia</p><p style="color:rgb(49,173,93);font-size:8px;font-family:Arial,Helvetica,sans-serif;margin-top:0px;line-height:16px">Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.</p></td></tr></tbody></table></td></tr></tbody></table></div></div>
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</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#fff" style="color:rgb(135,167,164);font-family:Arial,Helvetica,sans-serif;font-size:12px;padding:40px 10px"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><h1 style="font-size:16px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:5px">Jared Hirst</h1><h6 style="font-size:12px;font-weight:normal;color:rgb(104,104,104);margin-top:0px;margin-bottom:5px">Chief Executive Officer</h6></td></tr></tbody></table></td></tr><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><p style="color:rgb(115,115,115);font-size:10px;font-family:Arial,Helvetica,sans-serif;margin-top:0px;line-height:16px"><span style="color:rgb(83,83,83)">Office Address:</span> 2/2 Teamster Close, Tuggerah NSW 2259 <br><span style="color:rgb(83,83,83)">Postal Address:</span> PO Box 3187, Tuggerah NSW 2259 <br><span style="color:rgb(83,83,83)">Phone:</span> +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888 <br><span style="color:rgb(83,83,83)">Web:</span> <a href="http://www.serversaustralia.com.au" target="_blank">www.serversaustralia.com.au</a></p></td></tr></tbody></table></td></tr><tr><td style="padding-top:10px;padding-bottom:10px"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td width="100px" style="width:100px;border-right-width:1px;border-color:rgb(117,153,207);border-right-style:solid"><a href="http://serversaustralia.com.au/" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/sau-logo.png" height="90" width="90" alt="Servers Australia - Logo "></a></td><td valign="middle" style="padding-left:20px"><a href="https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform" title="Online Survey" style="text-decoration:none" target="_blank"><h2 style="font-size:14px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:2px">How are we doing?</h2><h6 style="font-size:10px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:10px">please click here to tell Servers Australia - We‘re listening</h6></a><a href="http://www.facebook.com/ServersAustralia" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/facebook-logo.png" height="24" width="24" alt="Find Us on Facebook"></a> <a href="http://twitter.com/serversau" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/twitter-logo.png" height="24" width="24" alt="Follow us on Twitter"></a> <a href="https://plus.google.com/112681060777876559914" target="_blank"><img src="https://www.mysau.com.au/template/images/signature-images/gplus-logo.png" height="24" width="24" alt="Follow us on Google"></a></td></tr></tbody></table></td></tr><tr><td><table><tbody><tr><td><p style="color:rgb(115,115,115);font-size:8px;font-family:Arial,Helvetica,sans-serif;margin-top:10px;line-height:16px"><strong style="color:rgb(0,0,0)">Notice:</strong> This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia</p><p style="color:rgb(49,173,93);font-size:8px;font-family:Arial,Helvetica,sans-serif;margin-top:0px;line-height:16px">Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.</p></td></tr></tbody></table></td></tr></tbody></table></div></div>
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