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<div>Hi Nathan</div>
<div>I called the NOC and requested a hierarchical escalation to your incident which they are currently acting on so they should be in touch shortly with an update. Please contact me off list to discuss further should you wish. You can also email noc@uecomm.</div>
<div>Regards</div>
<div>Paul<br>
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<div><br>
On 30 Oct 2014, at 10:52 pm, Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au">Nathan.Brookfield@simtronic.com.au</a>> wrote:<br>
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<div>Paul,</div>
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<div>This is news to us because that number is where we have been calling and either they are dropping the ball or Optus are when it is being escalated.<br>
<br>
<div>Kindest Regards,</div>
Nathan Brookfield
<div><br>
<div>Chief Executive Officer</div>
<div><span style="font-size: 13pt;">Simtronic Technologies Pty Ltd</span></div>
<div><span style="font-size: 13pt;"><br>
</span></div>
<div>Web: <a href="http://simtronic.com.au">http://simtronic.com.au</a></div>
<div>Phone: 1300 592 330</div>
<div>Fax: (02) 4749 4950</div>
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<div><br>
On 30 Oct 2014, at 22:50, Ramsay, Paul <<a href="mailto:pramsay@uecomm.com.au">pramsay@uecomm.com.au</a>> wrote:<br>
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<div>Hi Jared</div>
<div>The Uecomm NOC number is 1800707447. The Tier 1 engineers who answer the calls are extremely capable and have both functional and hierarchical escalation processes in place.</div>
<div>Regards</div>
<div>Paul<br>
<br>
</div>
<div><br>
On 30 Oct 2014, at 10:29 pm, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Does anyone have a good escalation point in Uecomm/Optus? we are not getting anywhere with their NOC :(</div>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Seems they don't care that a transmission card has failed for the second time in < 5 days!</div>
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<div class="gmail_quote">On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <span dir="ltr">
<<a href="mailto:nick.pratley@serversaustralia.com.au" target="_blank">nick.pratley@serversaustralia.com.au</a>></span> wrote:<br>
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<div dir="ltr">Hey all,
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<div>Just wondering if anyone else has lost anything Optus / Uecomm tonight? </div>
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<div>We've a circuit that went dark (weird saying, for dark fibre) at 4.30ish between Tuggerah and Equinix SY1.</div>
<div><br>
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<div>52% packet loss and <1Mbit throughput on a 1G link.</div>
<div><br>
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<div>Longer than normal hold times to their NOC makes me wonder if anyone else is suffering from this.</div>
<div><br>
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<div>+1 for redundancy :)</div>
<div><br>
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<div>Cheers</div>
<span class="HOEnZb"><font color="#888888">
<div>Nick</div>
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