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<div>Replied off list to you Darren.</div>
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<div>Generally there support for basic hardware issues its good but i need to workout what this traffic us before i contact them.</div>
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<div>I can see its working the cpu to the max which is causing the temperature issue but im not sure why <br>
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<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Regards,</span></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><b>Matthew Matters </b>Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd</span></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">P <a href="tel:1300%20933%20038" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="3">1300 933
038</a> | M <a href="tel:0428%20028%20091" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="4">0428 028 091</a> | E <a href="mailto:mmatters@ausnetservers.net.au" target="_blank">mmatters@ausnetservers.net.au</a><span class="apple-converted-space"> </span>|
W <a href="http://www.ausnetservers.net.au/" target="_blank">www.ausnetservers.net.au</a></span></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">ABN <a href="tel:25%20162%20013%20194" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="7">25
162 013 194</a> | ACN <span class="afinputtextcontent"><a href="tel:162%20013%20194" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="8">162 013 194</a> | </span>ARBN B2318 229M | #1 For Dedicated Hosting
Solutions For Small Business Since 2007</span></p>
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On 11 Sep 2014, at 10:06 am, "Darren Moss" <<a href="mailto:Darren.Moss@cloud365.com.au">Darren.Moss@cloud365.com.au</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Not sure I would be bashing vendors on list.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">WatchGuard Support is actually not bad.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We had an issue with firmware bugs on a bunch of redboxes (multi-WAN failover) and the overseas support kept calling me with suggestions and custom updates
until the problem was solved.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">My support contract had expired on 2 of the devices (we had support on the 3<sup>rd</sup>) and they still provided support and a patch for zero dollars.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I would call that pretty good support and committed to their customer (me).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">DM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>ANSA SERVERS<br>
<b>Sent:</b> Thursday, 11 September 2014 12:00 PM<br>
<b>To:</b> Sam Silvester<br>
<b>Cc:</b> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Strange Watchguard X550E<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Im not gonna pay $1200 plus for a devise that is EOL<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">their support staff overseas are useless anyways, only decent people are the level 1 staff in Sydney and Robert Collins <o:p></o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>Matthew Matters </b>Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd<o:p></o:p></p>
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<p class="MsoNormal">P <a href="tel:1300%20933%20038">1300 933 038</a> | M <a href="tel:0428%20028%20091">0428 028 091</a> | E <a href="mailto:mmatters@ausnetservers.net.au" target="_blank">mmatters@ausnetservers.net.au</a><span class="apple-converted-space"> </span>|
W <a href="http://www.ausnetservers.net.au/" target="_blank">www.ausnetservers.net.au</a><o:p></o:p></p>
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<p class="MsoNormal">ABN <a href="tel:25%20162%20013%20194">25 162 013 194</a> | ACN <span class="afinputtextcontent"><a href="tel:162%20013%20194">162 013 194</a> | </span>ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007<o:p></o:p></p>
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On 11 Sep 2014, at 9:57 am, "Sam Silvester" <<a href="mailto:sam.silvester@gmail.com">sam.silvester@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Well - when you say: <o:p></o:p></p>
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<p class="MsoNormal">On Thu, Sep 11, 2014 at 8:59 AM, ANSA SERVERS <<a href="mailto:info@ausnetservers.net.au" target="_blank">info@ausnetservers.net.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">It was almost like an internal loopback of no existent traffic <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">but then in your original email point out:<o:p></o:p></p>
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<p class="MsoNormal">Now i saw the load and traffic spiked to 100%<o:p></o:p></p>
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<p class="MsoNormal">I'd suggest you have your initial debugging direction figured out - go work out where that traffic is coming from, because it clearly isn't non existent!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Carnt contact watchguard as units are out of warranty and i have no need to renew them for the branch office<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Perhaps now you do have a reason to renew your support also? :)<br>
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Sam<o:p></o:p></p>
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