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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Hi Daniel,
<div><br>
</div>
<div>You're misunderstanding... Not bashing you at all. You seem to think that anyone who questions you or passes comment that is beyond your belief or understanding is "Bashing Daniel". Settle down fella, the world really isn't against you. :)</div>
<div><br>
</div>
<div>Back to square one - You are a having an issue as a customer of a residential ISP. </div>
<div><br>
</div>
<div>Regardless of whether the fault is a core network fault or you've found the cure for cancer in your telephone jack - You're logging the fault as a residential DSL customer.</div>
<div><br>
</div>
<div>Yes, I understand that you believe the issue is deeper within the internet cosmos - but regardless of all of this, if you want to log a fault on your DSL service, you need to follow the processes to do so. ISP's have escalation processes in place for exactly
these sorts of circumstances, but, only once you've logged a fault.</div>
<div><br>
</div>
<blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;">
<div><i>If you're a direct customer of AAPT for transit and you've got an issue with your IP Transit, then you follow the process and log a fault in Frontier right?</i></div>
<div><i><br>
</i></div>
<div><i>If you're a direct customer of Vocus for transit and you've got an issue with your Dark Fibre, then you follow the process and log a fault in the Portal, right?</i></div>
</blockquote>
<div><br>
</div>
<div>Then as a direct customer of TPG for your DSL service, if you've got an issue you need to follow the process and log a fault.</div>
<div><br>
</div>
<div>That's my point, my only point, follow the support process, clear as mud- no bashing Daniel. :)</div>
<div><br>
</div>
<div>We all have processes to make our businesses run more efficiently, we all require our customers to log faults and follow our processes for faults. Why as people running the ISP's do we think that we should be able to bypass the systems??? We're really
not that special you know! :P</div>
<div><br>
</div>
<div>Just think, you may be doing them a favour by logging a fault as no one may have noticed a bigger issue and you can alert them to the fact they are having an issue??? This is exactly the point of logging tickets :)</div>
<div><br>
</div>
<div>I can see The Age headlines now - "Man Logs Ticket, Internet lives to see another day!"</div>
<div><br>
</div>
<div>Now go log a ticket! :P</div>
<div><br>
</div>
<div>[g]</div>
<div><br>
</div>
<div><br>
</div>
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<div style="font-family: Times New Roman; color: #000000; font-size: 16px">
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<div id="divRpF807089" style="direction: ltr;"><font face="Tahoma" size="2" color="#000000"><b>From:</b> Daniel Watson [Daniel@glovine.com.au]<br>
<b>Sent:</b> Thursday, 11 September 2014 9:00 PM<br>
<b>To:</b> Greg Lipschitz; ausnog@ausnog.net<br>
<b>Subject:</b> RE: TPG Routing: Melbourne to Melbourne Via Brisbane?<br>
</font><br>
</div>
<div></div>
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<p class="MsoNormal"><span style="color:#1F497D">Greg,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">I actually disagree with your entire argument,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">If that were the case, then why does this rule not apply to every other tracerouteable issue I see come across this list?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Once again I believe this is turning into another “bash Daniel” thread</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you have an issue with me on this list, then take it to moderation… because funnily enough, I am still on moderation and all my posts have to be approved, and because you see them, they are acceptable to this
list</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you also have an issue with the way I go about posting to this list, then I welcome you to email me directly instead of to the entire list and try and humiliate me like this</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Now lets all get back on the topic of this thread, because clearly its not a resie issue as ive already pointed out, and for the list’s information ive called TPG and there is no issues in Melbourne which would
stop the routing going direct from me to NextDC M1 so nothing there explains the odd routing they have in place at present.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards,</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Daniel Watson</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Network Administrator / Network Operations Manager</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">E Daniel@GloVine.com.au</span></p>
<p class="MsoNormal"><span style="color:#1F497D">W www.GloVine.com.au</span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Greg Lipschitz [mailto:Greg@thesummitgroup.com.au]
<br>
<b>Sent:</b> Thursday, 11 September 2014 8:59 PM<br>
<b>To:</b> Daniel Watson; ausnog@ausnog.net<br>
<b>Subject:</b> RE: TPG Routing: Melbourne to Melbourne Via Brisbane?</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">Sorry to disappoint you Daniel..... If you're on a residential DSL connection, then regardless of whether the issue is a "have your turned it off and turned
it on again" or a bigger issue that a helpdesk person may or may not understand, you're still a residential customer that needs to follow the ISP's support process to get resolution to your "issue".
</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> </span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">If every person who had an "issue" just posted their "issue" here then this would be nothing different to Whirlpool.</span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> </span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">How your ISP routes their traffic is entirely up to them, that's why it's their network - it may be strategic, it may be for financial reasons, a relationship
reason or it may be because they're routing around another issue within their network. Just as how you have peering relationships and route traffic on your network is up to you.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">If you believe the issue to be with your DSL provider, follow the support process, log a ticket with your provider and go through the motions. If a helpdesk
person can't help you in a reasonable period of time (given its a residential connection say 24-72 hours) then request escalation.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">Pretty straight forward really.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> </span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">[g] </span></p>
</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black">
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<div id="divRpF378901">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:black"> AusNOG [ausnog-bounces@lists.ausnog.net]
on behalf of Daniel Watson [Daniel@glovine.com.au]<br>
<b>Sent:</b> Thursday, 11 September 2014 8:21 PM<br>
<b>To:</b> Daniel Watson; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] TPG Routing: Melbourne to Melbourne Via Brisbane?</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Gday Guys</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">@David, 103.18.204.4 is on the same network/location and that routes perfectly fine, straight to tpg all the way in, as we peer with TPG :d, ill try a back trace and see where it goes for that same network im
having the issues with,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">@Robert, this clearly isn’t a resie issue.. so they wont help me and id just confuse the hell out of them if I tried :D</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Daniel Watson</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Network Administrator / Network Operations Manager</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">E <a href="mailto:Daniel@GloVine.com.au" target="_blank">
Daniel@GloVine.com.au</a></span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">W <a href="http://www.GloVine.com.au" target="_blank">
www.GloVine.com.au</a></span><span style="color:black"></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Daniel Watson<br>
<b>Sent:</b> Thursday, 11 September 2014 7:33 PM<br>
<b>To:</b> <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> [AusNOG] TPG Routing: Melbourne to Melbourne Via Brisbane?</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">Gday Noggers,</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">From my home connection here in Melbourne on TPG, I have just performed another traceroute to 203.27.101.101 however as you will see I am being routed up to Brisbane and then back</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">C:\Users\danie_000>tracert 203.27.101.101</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">Tracing route to 203.27.101.101 over a maximum of 30 hops</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black"> 1 <1 ms <1 ms <1 ms 192.168.1.1</span></p>
<p class="MsoNormal"><span style="color:black"> 2 23 ms 23 ms 22 ms 10.20.21.170</span></p>
<p class="MsoNormal"><span style="color:black"> 3 36 ms 40 ms 36 ms 203-29-138-174.static.tpgi.com.au [203.29.138.17</span></p>
<p class="MsoNormal"><span style="color:black">4]</span></p>
<p class="MsoNormal"><span style="color:black"> 4 33 ms 35 ms 35 ms 203-29-138-174.static.tpgi.com.au [203.29.138.17</span></p>
<p class="MsoNormal"><span style="color:black">4]</span></p>
<p class="MsoNormal"><span style="color:black"> 5 34 ms 34 ms 34 ms 203-219-100-74.static.tpgi.com.au [203.219.100.7</span></p>
<p class="MsoNormal"><span style="color:black">4]</span></p>
<p class="MsoNormal"><span style="color:black"> 6 34 ms 39 ms 44 ms ve4000.bdr01.syd01.eftel.com [202.62.152.121]</span></p>
<p class="MsoNormal"><span style="color:black"> 7 45 ms 45 ms 45 ms ve46-eth2-1.er01.bne03.eftel.com [14.137.96.74]</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black"> 8 48 ms 47 ms 48 ms gigabitethernet3-1.woo7.brisbane.telstra.net [13</span></p>
<p class="MsoNormal"><span style="color:black">9.130.119.57]</span></p>
<p class="MsoNormal"><span style="color:black"> 9 51 ms 48 ms 53 ms tengige0-8-0-7.cha-core4.brisbane.telstra.net [2</span></p>
<p class="MsoNormal"><span style="color:black">03.50.50.1]</span></p>
<p class="MsoNormal"><span style="color:black">10 49 ms 48 ms 49 ms bundle-ether11.ken-core10.sydney.telstra.net [20</span></p>
<p class="MsoNormal"><span style="color:black">3.50.11.72]</span></p>
<p class="MsoNormal"><span style="color:black">11 52 ms 48 ms 49 ms bundle-ether19.ken-core4.sydney.telstra.net [203</span></p>
<p class="MsoNormal"><span style="color:black">.50.11.128]</span></p>
<p class="MsoNormal"><span style="color:black">12 48 ms 50 ms 54 ms tengigabitethernet7-1.ult2.sydney.telstra.net [2</span></p>
<p class="MsoNormal"><span style="color:black">03.50.20.51]</span></p>
<p class="MsoNormal"><span style="color:black">13 49 ms 49 ms 49 ms vocusf.lnk.telstra.net [139.130.73.106]</span></p>
<p class="MsoNormal"><span style="color:black">14 48 ms 48 ms 48 ms as38803.cust.bdr02.syd04.nsw.VOCUS.net.au [175.4</span></p>
<p class="MsoNormal"><span style="color:black">5.73.230]</span></p>
<p class="MsoNormal"><span style="color:black">15 49 ms 47 ms 48 ms 118.107.189.234</span></p>
<p class="MsoNormal"><span style="color:black">16 48 ms 48 ms 48 ms 118.107.188.186</span></p>
<p class="MsoNormal"><span style="color:black">17 49 ms 50 ms 49 ms bdr-1.vic.au.glonetwork.com.au [1.0.4.76]</span></p>
<p class="MsoNormal"><span style="color:black">18 64 ms 66 ms 50 ms bdr-1.vic.au.sbd.net.au [103.18.204.242]</span></p>
<p class="MsoNormal"><span style="color:black">19 52 ms 53 ms 92 ms 203.27.101.101</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">Trace complete.</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">I am not sure whom I need to contact in regards to this? My Upstream provider? TPG? Eftel? Vocus or Telstra?</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">Any information would be greatly appreciated as always</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black">Daniel</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
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