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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I am always online, but I don’t have time to waste arguing pointless points when I have an IT company to run.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I think it’s your perception of what I said not actually what I said but each to his own
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#34348D">Matthew Matters </span></b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#34348D">Managing Director / CEO of Aus Net Servers Australia
Pty Ltd</span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#691260"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">P 1300 933 038 | M 0428 028 091 | E </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="mailto:mmatters@ausnetservers.net.au" target="_blank"><span style="font-size:10.0pt;color:black">mmatters@ausnetservers.net.au</span></a></span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black"> |
W </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.ausnetservers.net.au/" target="_blank"><span style="font-size:10.0pt;color:black">www.ausnetservers.net.au</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Jared Hirst [mailto:jared.hirst@serversaustralia.com.au]
<br>
<b>Sent:</b> Monday, 1 September 2014 9:07 PM<br>
<b>To:</b> ANSA SERVERS<br>
<b>Cc:</b> Ross Wheeler; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Anyone from tpp on list?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Really? You didn't have a stab at the offshore call centres? You need to read what you wrote buddy. This email contradicts itself so bad that I'm not even going to waste time replying :-)<o:p></o:p></p>
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<p class="MsoNormal">Will you be at ausnog so we can catch up?<br>
<br>
On Monday, September 1, 2014, ANSA SERVERS <<a href="mailto:info@ausnetservers.net.au">info@ausnetservers.net.au</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<p class="MsoNormal">Hi Ross,<br>
<br>
I tried to convey that in my reply however was accused of being raciest. I have nothing against the workers themselves, they are just trying to do their jobs my problem is with the employers who have no care or respect accept for making as much money as possible
and paying the minimum amount of money.<br>
<br>
There ARE skilled workers in Australia if you choose to look for more than 5 seconds. All offshore call centres are doing is infuriating the end consumer. I would much rather be told the centre is shut then deal with someone who has no clue what they are doing.<br>
<br>
As I said to Jared, this fix ( if it was what I think it was) is a VERY basic issue, its actually in the knowledge base somewhere, well it was not sure if it still is.<br>
<br>
Whilst everyone keeps sending calls offshore of a night time they will continue to go backwards in their customer service.<br>
<br>
I do agree with one thing that Jared just said about low profits doesn't justify having 24/7 support in AU<br>
<br>
Regards,<br>
<br>
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd<br>
P 1300 933 038 | M 0428 028 091 | E <a href="javascript:;">mmatters@ausnetservers.net.au</a> | W
<a href="http://www.ausnetservers.net.au" target="_blank">www.ausnetservers.net.au</a><br>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007<br>
<br>
-----Original Message-----<br>
From: Ross Wheeler [mailto:<a href="javascript:;">ausnog@rossw.net</a>]<br>
Sent: Monday, 1 September 2014 8:59 PM<br>
To: Jared Hirst<br>
Cc: ANSA SERVERS; <a href="javascript:;">ausnog@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Anyone from tpp on list?<br>
<br>
<br>
<br>
> As I referred to before, they are most likely level 1 techs and the<br>
> fact of them being in India, Cambodia or Melbourne is beside the<br>
> point. The point is that they are level 1 and are not trained to deal with a 'hard' issue.<br>
> You may think the issue is simple to you, but that's because you live<br>
> and breath it, where as the level 1 staff might not. They are simply a<br>
> customer frontline for logging issues and directing to support articles.<br>
<br>
Isn't it wonderful that we all live in a world that stops at 17:30 local time and starts again at 09:00 the next morning.<br>
<br>
Isn't it wonderful that we don't have clients, or customers, who expect<br>
24/7 operation of their stuff, and that when someone like tpp has a SNAFU, that the rest of the world is so understanding that "you'll get to it tomorrow, or monday, or whenever you can catch the eye of a passing tech"?<br>
<br>
For a company the size of tpp (or the size they like to say they are...<br>
and remember, TPP has actually been netregistry for quite some time, and both of them are actually melbourneit for the last few months.... that only makes the deal even MORE absurd... that what, 90% of the .au namespace is "administered" by one entity, who
turns off the phones at<br>
17:30 each afternoon.....???)<br>
<br>
Anyone here considered setting up as a competetive, COMPETENT registrar in .au? I know a heap of people (myself included) who'd move in a heartbeat.<br>
<br>
I wouldn't use melbourneit if they were the last registrar in the world, and tpp have gone to the dogs in the last 3 or 4 years. Between their incompetence and their "we don't care" attitude....<br>
<br>
And that's got NOTHING to do with race, colour or sex.<br>
<br>
[LinkedIn] <<a href="http://www.linkedin.com/company/aus-net-servers-australia" target="_blank">http://www.linkedin.com/company/aus-net-servers-australia</a>> [Twitter] <<a href="http://www.twitter.com/ansaservers" target="_blank">http://www.twitter.com/ansaservers</a>>
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<span style="font-size:12.0pt;color:#20487A;font-weight:normal">Jared Hirst<o:p></o:p></span></h1>
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<span style="font-size:9.0pt;color:#686868;font-weight:normal">Chief Executive Officer<o:p></o:p></span></h6>
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<p style="margin-top:0cm;line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#535353">Office Address:</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#737373"> 2/2 Teamster Close, Tuggerah NSW 2259 <br>
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</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#535353">Phone:</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#737373"> +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888 <br>
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