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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Hi Jared,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">If your referring to my comment that I made, its nothing but the truth. For everyone out there that thinks cutting costs and outsourcing
is a good thing for your customer service then think again. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">The issue is such a simple fix its nothing that needs level 3.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">End of rant.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#34348D">Matthew Matters </span></b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#34348D">Managing Director / CEO of Aus Net Servers Australia
Pty Ltd</span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#691260"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">P 1300 933 038 | M 0428 028 091 | E </span><a href="mailto:mmatters@ausnetservers.net.au" target="_blank"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">mmatters@ausnetservers.net.au</span></a><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black"> |
W </span><a href="http://www.ausnetservers.net.au/" target="_blank"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">www.ausnetservers.net.au</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Jared Hirst [mailto:jared.hirst@serversaustralia.com.au]
<br>
<b>Sent:</b> Monday, 1 September 2014 8:32 PM<br>
<b>To:</b> ANSA SERVERS<br>
<b>Cc:</b> Matthew VK3EVL; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Anyone from tpp on list?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wow racist much?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Level 1 support is generally just that, there to direct customers to knowledge bases and to fix simple issues. I don't see why they should have expensive level 3 staff on 24/7.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I find your comment very offensive and out of line. If I asked you to lay a concrete driveway when your job role was level 1 tech support does that give me the right to belittle you when you fail at doing it?<br>
<br>
On Monday, September 1, 2014, ANSA SERVERS <<a href="mailto:info@ausnetservers.net.au">info@ausnetservers.net.au</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
<p class="MsoNormal">HI Matt,<br>
<br>
After about 6PM TPP support goes offshore to India, in my personal opinion they are about as useless as a book with no pages, all looks no content!<br>
<br>
Ping me off list I might be able to help with your issue.<br>
<br>
Regards,<br>
<br>
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd<br>
P 1300 933 038 | M 0428 028 091 | E <a href="javascript:;">mmatters@ausnetservers.net.au</a> | W
<a href="http://www.ausnetservers.net.au" target="_blank">www.ausnetservers.net.au</a><br>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007<br>
<br>
-----Original Message-----<br>
From: Matthew VK3EVL [mailto:<a href="javascript:;">hitman@itglowz.com</a>]<br>
Sent: Monday, 1 September 2014 8:23 PM<br>
To: ANSA SERVERS; <a href="javascript:;">ausnog@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Anyone from tpp on list?<br>
<br>
The support staff on tonight do not have access to fix the problem my employer has so was hoping someone with access may be around.<br>
<br>
On 1/09/2014 8:18 PM, ANSA SERVERS wrote:<br>
> Hi,<br>
><br>
> Best bet would be to contact Netregistry<br>
><br>
> Regards,<br>
><br>
> Matthew Matters Managing Director / CEO of Aus Net Servers Australia<br>
> Pty Ltd Management Department | Small Business Hosting Sales &<br>
> Services | Aus Net Servers Australia Pty Ltd P 1300 933 038 | M<br>
> 0428 028 091 | E <a href="javascript:;">mmatters@ausnetservers.net.au</a> | W<br>
> <a href="http://www.ausnetservers.net.au" target="_blank">www.ausnetservers.net.au</a> ABN 25 162 013 194 | ACN 162 013 194 | ARBN<br>
> B2318 229M | #1 For Dedicated Hosting Solutions For Small Business<br>
> Since 2007<br>
><br>
> -----Original Message-----<br>
> From: AusNOG [mailto:<a href="javascript:;">ausnog-bounces@lists.ausnog.net</a>] On Behalf Of<br>
> Matthew VK3EVL<br>
> Sent: Monday, 1 September 2014 8:04 PM<br>
> To: <a href="javascript:;">ausnog@lists.ausnog.net</a><br>
> Subject: [AusNOG] Anyone from tpp on list?<br>
><br>
> Hi guys,<br>
> Anyone from tpp wholesale around. Need some urgent help with something frontline support doesn't have access to. Please ping me off list.<br>
><br>
> Cheers<br>
> Matthew<br>
> _______________________________________________<br>
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</blockquote>
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<span style="font-size:12.0pt;color:#20487A;mso-fareast-language:EN-US;font-weight:normal">Jared Hirst<o:p></o:p></span></h1>
<h6 style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm">
<span style="font-size:9.0pt;color:#686868;mso-fareast-language:EN-US;font-weight:normal">Chief Executive Officer<o:p></o:p></span></h6>
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<p style="margin-top:0cm;line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#535353;mso-fareast-language:EN-US">Office Address:</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#737373;mso-fareast-language:EN-US">
2/2 Teamster Close, Tuggerah NSW 2259 <br>
</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#535353;mso-fareast-language:EN-US">Postal Address:</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#737373;mso-fareast-language:EN-US"> PO Box 3187, Tuggerah
NSW 2259 <br>
</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#535353;mso-fareast-language:EN-US">Phone:</span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#737373;mso-fareast-language:EN-US"> +61 2 8115 8801 | Network Ops:
+61 2 8115 8850 | Main Switch: +61 2 8115 8888 <br>
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